NGFW-Engineer PAN OS Device Setting Configuration Practice Question
You have configured a GlobalProtect VPN, but users cannot access internal resources. What is the first troubleshooting step?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Check if the tunnel interface is in the correct Security Zone
Checking the tunnel interface and routing is critical, but verifying the zone assignment is the most frequent configuration oversight.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Reboot the firewall
Why it's wrong here
Rebooting is rarely a troubleshooting step for policy misconfiguration.
- ✗
Disable the security policy
Why it's wrong here
Disabling security policies creates a security risk.
- ✓
Check if the tunnel interface is in the correct Security Zone
Why this is correct
If the tunnel interface is not in a zone, security policies cannot be applied to traffic emerging from the VPN.
- ✗
Update the GlobalProtect client version
Why it's wrong here
Connectivity issues are usually backend policy/routing related.
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official Palo Alto Networks exam blueprint
This NGFW-Engineer practice question is part of Courseiva's free Palo Alto Networks certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the NGFW-Engineer exam.