DPI Practice Question: Communication And Organizational Change Management
Which TWO of the following represent core principles of effective communication in organizational change management? Choose TWO correct options.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Trusted local peers and direct supervisors are often the most effective messengers for change.
Effective change communication must be timely, frequent, and reinforced through multiple channels and trusted messengers.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Communication content should avoid addressing potential risks or negative impacts.
Why it's wrong here
Transparency regarding challenges and risks builds credibility and trust with stakeholders.
- ✓
Trusted local peers and direct supervisors are often the most effective messengers for change.
Why this is correct
Employees prefer hearing about change from trusted local sources like direct managers.
- ✗
Communication should be a one-time event executed strictly at the project launch.
Why it's wrong here
Communication must be ongoing throughout the lifecycle of the change.
- ✗
Information should be kept strictly confidential among project managers until go-live.
Why it's wrong here
Secretive project cultures breed suspicion, rumors, and strong resistance.
- ✓
Messages should be delivered through multiple, reinforced communication channels.
Why this is correct
Using multiple channels ensures messages reach diverse audiences and are retained.
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official AXELOS / PeopleCert exam blueprint
This DPI practice question is part of Courseiva's free AXELOS / PeopleCert certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the DPI exam.