DPI Continual Improvement Practice Question
In the ITIL Continual Improvement model, which step addresses the question: 'How do we get there?'
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Step 4
Step 4 of the Continual Improvement model ('How do we get there?') focuses on planning the concrete actions and steps required to move from the current baseline ('Where are we now?') to the target state ('Where do we want to be?').
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Step 6
Why it's wrong here
Step 6 is 'Did we get there?'
- ✗
Step 3
Why it's wrong here
Step 3 is 'Where do we want to be?'
- ✗
Step 5
Why it's wrong here
Step 5 is 'Take action'.
- ✓
Step 4
Why this is correct
Step 4 is 'How do we get there?'
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official AXELOS / PeopleCert exam blueprint
This DPI practice question is part of Courseiva's free AXELOS / PeopleCert certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the DPI exam.