DPI Practice Question: Communication And Organizational Change Management
During the deployment of a new cloud-based Enterprise Resource Planning (ERP) platform, a regional office strongly resists abandoning their legacy spreadsheets, citing local workflow autonomy. According to organizational change management (OCM) methods, what is the best immediate approach for the change lead to take?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Engage the regional stakeholders to understand their specific workflow requirements and demonstrate how the ERP meets those needs.
Resistance should be investigated as a symptom of underlying concerns, not simply punished or ignored. Engaging resisters helps uncover valid operational gaps.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Bypass the regional office leadership entirely and disable access to the legacy spreadsheets at the network level.
Why it's wrong here
Forcing technical blocks without addressing the operational need creates severe friction and process failure.
- ✓
Engage the regional stakeholders to understand their specific workflow requirements and demonstrate how the ERP meets those needs.
Why this is correct
Listening to resisters and addressing their underlying operational concerns is the standard OCM method for managing resistance.
- ✗
Issue a formal compliance warning stating that continued use of legacy spreadsheets is a disciplinary offense.
Why it's wrong here
Punitive measures escalate resistance and damage trust rather than resolving the root cause.
- ✗
Delay the global deployment indefinitely until the regional office voluntarily decides to change.
Why it's wrong here
Indefinitely delaying organizational progress for a single reluctant group is not a viable strategic strategy.
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official AXELOS / PeopleCert exam blueprint
This DPI practice question is part of Courseiva's free AXELOS / PeopleCert certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the DPI exam.