DPI Practice Question: Communication And Organizational Change Management
An organization is implementing a complex enterprise resource planning (ERP) system. The OCM team is tracking adoption metrics and notices a significant gap between completion of training and actual usage of the system in daily workflows. What diagnostic step should the practitioner take?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Investigate whether operational incentives, workflow blockers, or lack of peer support are preventing practical application.
A gap between training completion and actual usage indicates that training focused on knowledge transfer rather than practical application or that workflow barriers exist.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Increase the duration of classroom lecture hours by an additional 40 hours.
Why it's wrong here
More lectures do not solve application gaps if operational workflows or incentives are misaligned.
- ✗
Assume employees are lazy and mandate weekly testing on ERP system theory.
Why it's wrong here
Punitive testing does not resolve systemic adoption barriers.
- ✓
Investigate whether operational incentives, workflow blockers, or lack of peer support are preventing practical application.
Why this is correct
Identifying systemic blockers ensures training translates into real-world behavior change.
- ✗
Replace the ERP software vendor immediately with a different market leader.
Why it's wrong here
Changing vendors is an extreme overreaction when the issue is operational adoption support.
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official AXELOS / PeopleCert exam blueprint
This DPI practice question is part of Courseiva's free AXELOS / PeopleCert certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the DPI exam.