DPI Continual Improvement Practice Question
An organization is conducting a continual improvement assessment using the Continual Improvement Register (CIR). During review, management notices that 70% of logged improvements target tooling enhancements, while value stream mapping indicates bottlenecks in people and process dimensions. What governance action should the service strategy lead take?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Enforce intake criteria requiring all improvement entries to justify alignment across all four dimensions of service management.
Continual improvement must address all four dimensions of service management (Organizations and people, Information and technology, Partners and suppliers, Value streams and processes). A heavy focus on technology indicates an imbalance, requiring governance adjustments to ensure holistic improvement across all four dimensions.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Outsource the technology management dimension to a third-party managed service provider.
Why it's wrong here
Outsourcing does not fix the internal imbalance of improvement focus areas.
- ✗
Decommission the tooling improvement initiatives and replace them exclusively with process tasks.
Why it's wrong here
Decommissioning all tool enhancements is counterproductive; the portfolio needs rebalancing, not wholesale cancellation.
- ✓
Enforce intake criteria requiring all improvement entries to justify alignment across all four dimensions of service management.
Why this is correct
Governing intake to ensure balanced coverage of organizations/people, information/technology, partners/suppliers, and value streams/processes prevents siloed technical improvements.
- ✗
Transition the Continual Improvement Register from a shared spreadsheet to an automated ITSM tool.
Why it's wrong here
Tooling the register does not address the fundamental strategic imbalance in what types of improvements are being prioritized.
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official AXELOS / PeopleCert exam blueprint
This DPI practice question is part of Courseiva's free AXELOS / PeopleCert certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the DPI exam.