DPI Continual Improvement Practice Question
An organization implements a new continual improvement culture. However, employees are hesitant to submit improvement ideas because previous suggestions were ignored without feedback. Which intervention should leadership execute first to rebuild trust and engagement?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Publish the Continual Improvement Register transparently, updating submitters on the status and rationale of all reviewed ideas.
Employee engagement in continual improvement requires psychological safety and visible feedback loops. Leadership must immediately acknowledge past submissions, explain the disposition of existing items, and ensure transparent tracking.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Implement mandatory quotas requiring each employee to submit three improvement ideas per month.
Why it's wrong here
Forcing quotas without trust leads to low-quality, spam submissions and damages culture further.
- ✗
Tie employee performance bonuses exclusively to the number of completed IT tickets.
Why it's wrong here
Tying bonuses to ticket volume encourages gaming the metrics rather than fostering genuine continual improvement.
- ✗
Outsource the collection of improvement ideas to an external third-party consultancy.
Why it's wrong here
Outsourcing distances leadership from employees, worsening internal engagement.
- ✓
Publish the Continual Improvement Register transparently, updating submitters on the status and rationale of all reviewed ideas.
Why this is correct
Transparency and feedback loops validate employee contributions and restore trust in the improvement process.
About these practice questions
This DPI question is part of Courseiva's 315-question bank — original exam-style content with full explanations and wrong-answer analysis, never real exam questions or exam dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official AXELOS / PeopleCert exam blueprint
This DPI practice question is part of Courseiva's free AXELOS / PeopleCert certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the DPI exam.