DPI Practice Question: Communication And Organizational Change Management
An OCM practitioner is designing a strategy to manage resistance during a major cloud migration. Which THREE methods are recognized as effective for addressing resistance?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Involve key resistors in testing and feedback sessions to turn them into active participants.
Effective resistance management involves empathetic listening, involving resistors, and providing targeted training and support.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Dismiss all dissenting opinions as personal attacks on leadership.
Why it's wrong here
Dismissing opinions destroys trust and suppresses valuable feedback.
- ✓
Involve key resistors in testing and feedback sessions to turn them into active participants.
Why this is correct
Involving resistors harnesses their expertise and builds ownership.
- ✓
Engage resistors empathetically to uncover the root causes of their concerns.
Why this is correct
Empathetic engagement helps identify legitimate fears and operational blockers.
- ✗
Impose immediate termination threats for anyone who questions the migration plan.
Why it's wrong here
Threats destroy psychological safety and drive resistance underground.
- ✓
Provide adequate training, tools, and support to build capability and confidence.
Why this is correct
Building capability directly addresses resistance rooted in fear of incompetence.
About these practice questions
This DPI question is part of Courseiva's 316-question bank — original exam-style content with full explanations and wrong-answer analysis, never real exam questions or exam dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official AXELOS / PeopleCert exam blueprint
This DPI practice question is part of Courseiva's free AXELOS / PeopleCert certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the DPI exam.