DPI Practice Question: Communication And Organizational Change Management
An IT team is transitioning from traditional project delivery to product management. Team members are anxious about changing roles and reporting lines. Which communication approach effectively reduces anxiety?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Provide transparent, phased updates explaining the rationale, expected impacts, and support structures available.
Transparent, honest communication about what is changing, what remains the same, and the timeline helps alleviate anxiety during structural transitions.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Inform staff that restructuring is a minor administrative task requiring no adjustment on their part.
Why it's wrong here
Downplaying significant restructuring reduces leadership credibility when reality hits.
- ✗
Direct employees to research the new operating model independently on external blogs.
Why it's wrong here
Shifting communication responsibility to external sources indicates poor leadership support.
- ✗
Keep all restructuring details secret until the exact day of implementation to avoid early panic.
Why it's wrong here
Surprise reorganizations destroy psychological safety and trigger massive resistance.
- ✓
Provide transparent, phased updates explaining the rationale, expected impacts, and support structures available.
Why this is correct
Transparency and clear support structures build trust and psychological safety.
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official AXELOS / PeopleCert exam blueprint
This DPI practice question is part of Courseiva's free AXELOS / PeopleCert certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the DPI exam.