DPI Continual Improvement Practice Question
An IT service manager is prioritizing a backlog of 50 continual improvement opportunities. Which TWO of the following prioritization criteria are commonly used in ITIL continual improvement practices? (Choose two)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Estimated implementation effort, cost, and resource requirements.
Prioritizing improvement opportunities typically involves evaluating expected business value, cost, resource effort, risk, and alignment with strategic objectives.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
The physical color of the server hardware hosting the application.
Why it's wrong here
Hardware color has no bearing on improvement prioritization.
- ✗
The personal birthdate and astrological sign of the ticket submitter.
Why it's wrong here
Personal attributes are irrelevant to professional prioritization.
- ✓
Estimated implementation effort, cost, and resource requirements.
Why this is correct
Effort and cost represent the resource investment required, balancing the value equation.
- ✗
The exact alphabetical surname of the vendor account manager.
Why it's wrong here
Vendor surnames do not impact service prioritization.
- ✓
Expected business value and return on investment (ROI).
Why this is correct
Business value and ROI are primary criteria for ranking improvement initiatives.
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official AXELOS / PeopleCert exam blueprint
This DPI practice question is part of Courseiva's free AXELOS / PeopleCert certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the DPI exam.