DPI Continual Improvement Practice Question
An IT improvement team using Confluence and Jira is reviewing completed improvement actions. They want to conduct a structured 'lessons learned' review to capture what went well and what could be improved for future cycles. Which technique should the facilitator employ?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Conduct an Agile Retrospective meeting using structured brainstorming and categorization boards.
A Retrospective (commonly used in Agile frameworks) is a structured meeting held at the end of an improvement cycle to reflect on performance, process, and teamwork.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Initiate a Major Problem Review with external vendors.
Why it's wrong here
Major Problem Reviews focus strictly on severe incident remediation.
- ✗
Perform a SWOT analysis on the enterprise organizational structure.
Why it's wrong here
SWOT analysis is used for strategic planning and high-level evaluation, not immediate project post-mortems.
- ✗
Execute a root cause analysis using the Ishikawa (fishbone) diagram.
Why it's wrong here
Fishbone diagrams diagnose why an incident or failure occurred, not overall project lessons learned.
- ✓
Conduct an Agile Retrospective meeting using structured brainstorming and categorization boards.
Why this is correct
Retrospectives are specifically designed for post-implementation reflection and capturing lessons learned in improvement cycles.
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official AXELOS / PeopleCert exam blueprint
This DPI practice question is part of Courseiva's free AXELOS / PeopleCert certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the DPI exam.