DPI Continual Improvement Practice Question

An IT director is assessing improvement opportunities across the enterprise using the EFQM (European Foundation for Quality Management) Model. Which THREE of the following criteria categories belong to the EFQM 'Execution' (Enablers) group? (Choose three)

Answer choices

Why each option matters

Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.

Correct answer & explanation

✓

Processes and Products (creating sustainable value)

The EFQM Model divides criteria into Direction, Execution, and Results. The Execution (Enablers) group includes People, Strategy, Partners & Resources, and Processes & Products.

Answer analysis

Option-by-option breakdown

For each option: why learners choose it and why it is or isn't the right answer here.

✓
Processes and Products (creating sustainable value)
Why this is correct
Processes and Products is an EFQM Execution/Enabler criterion.
✓
Partners and Resources (managing external and internal assets)
Why this is correct
Partners and Resources is an EFQM Execution/Enabler criterion.
✗
Stakeholder Perceptions (customer and employee feedback results)
Why it's wrong here
Stakeholder Perceptions belongs to the EFQM Results group.
✗
Strategic Performance Results (financial and operational outcomes)
Why it's wrong here
Strategic Performance Results belongs to the EFQM Results group.
✓
People (engaging people and releasing potential)
Why this is correct
People is an EFQM Execution/Enabler criterion.

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Last reviewed August 2026 · checked against the official AXELOS / PeopleCert exam blueprint

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