DPI Dpi Key Concepts Practice Question
An executive board is revising its governance framework. According to ITIL 4 DPI, what are TWO primary responsibilities of governance regarding value creation?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Directing the organization's strategy and monitoring compliance and performance
Governance ensures that organizations create value sustainably while balancing risk and compliance.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Directing the organization's strategy and monitoring compliance and performance
Why this is correct
Direction and monitoring are core governance duties.
- ✗
Writing operational software patches and configuring server firewalls directly
Why it's wrong here
Writing patches is operational work, not a governance responsibility.
- ✓
Ensuring that value is realized in alignment with stakeholder expectations and risk appetite
Why this is correct
Governance oversees value realization and risk management.
- ✗
Managing individual employee vacation requests in Workday
Why it's wrong here
Vacation approvals are operational management tasks.
- ✗
Handling tier-1 password reset calls at the service desk
Why it's wrong here
Service desk calls are frontline operations.
About these practice questions
One of 315 original DPI practice questions on Courseiva, each with a full explanation and wrong-answer analysis — not exam dumps or protected exam content. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official AXELOS / PeopleCert exam blueprint
This DPI practice question is part of Courseiva's free AXELOS / PeopleCert certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the DPI exam.