DPI Practice Question: Communication And Organizational Change Management

A multinational organization is standardizing its IT operating model across culturally diverse regions. A centralized change plan fails in a specific subsidiary. What fundamental OCM error was likely made?

Answer choices

Why each option matters

Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.

Correct answer & explanation

✓

The change plan ignored local cultural nuances, communication norms, and regional stakeholder feedback.

Global change initiatives must account for local cultural nuances, regulatory environments, and regional communication norms rather than enforcing a rigid top-down model.

Answer analysis

Option-by-option breakdown

For each option: why learners choose it and why it is or isn't the right answer here.

✗
The project team failed to use agile software development methodologies for the hardware rollout.
Why it's wrong here
Software methodology is not the primary driver of cultural resistance in a regional restructuring.
✗
The corporate intranet site used an outdated cascading style sheet design.
Why it's wrong here
Intranet styling is a minor technical detail, not a fundamental organizational change failure.
✗
The IT service desk ticketing tool lacked automated incident routing rules.
Why it's wrong here
Ticketing tool automation affects technical efficiency, not regional cultural adoption.
✓
The change plan ignored local cultural nuances, communication norms, and regional stakeholder feedback.
Why this is correct
Ignoring local culture guarantees resistance and rejection of centralized mandates.

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Written and reviewed by Johnson Ajibi, MSc IT Security

Senior Network & Security Engineer · founder of Courseiva

Last reviewed August 2026 · checked against the official AXELOS / PeopleCert exam blueprint

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