DPI Practice Question: Communication And Organizational Change Management
A communications lead is drafting an email about a scheduled IT service outage. To ensure high readership, what timing principle should be applied?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Send the communication with adequate advance notice during mid-week working hours when inbox traffic is manageable.
Sending communications at optimal times (avoiding late Friday afternoons or Monday mornings when inboxes are flooded) improves visibility.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Send the communication with adequate advance notice during mid-week working hours when inbox traffic is manageable.
Why this is correct
Mid-week timing with advance notice ensures stakeholders can plan around the outage.
- ✗
Send the email at 4:55 PM on Friday so people read it over the weekend.
Why it's wrong here
Emails sent Friday evening are lost in the weekend flood and rarely read.
- ✗
Send the email silently at 3:00 AM without any prior warning.
Why it's wrong here
Unannounced middle-of-the-night emails cause panic and operational disruption during outages.
- ✗
Wait until the outage has already begun before sending the initial notification.
Why it's wrong here
Late notifications increase service desk call volumes and user frustration.
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official AXELOS / PeopleCert exam blueprint
This DPI practice question is part of Courseiva's free AXELOS / PeopleCert certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the DPI exam.