GWS-ADMIN Endpoint Management Practice Question
A user reports that their Android work profile is no longer syncing corporate emails. As an administrator, which action should you perform first in the Google Admin console to investigate?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
View the device details in the Device Management section of the Admin console
Checking the device status in the Admin console provides immediate insight into sync errors or compliance issues.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
View the device details in the Device Management section of the Admin console
Why this is correct
Viewing device details allows you to see sync status, last sync time, and compliance alerts.
- ✗
Force a factory reset on the user's device
Why it's wrong here
This is a destructive action and should not be the first step.
- ✗
Remove the user from the mobile management organizational unit
Why it's wrong here
Moving the user out of the OU will likely remove management policies without resolving the sync problem.
- ✗
Disable the user's account in Google Workspace
Why it's wrong here
Disabling the account will break access entirely, not help debug the sync issue.
About these practice questions
This GWS-ADMIN question is part of Courseiva's 208-question bank — original exam-style content with full explanations and wrong-answer analysis, never real exam questions or exam dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official Google Cloud exam blueprint
This GWS-ADMIN practice question is part of Courseiva's free Google Cloud certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the GWS-ADMIN exam.