GWS-ADMIN Troubleshooting Practice Question
A user is unable to access Google Drive. Which TWO of the following should you check first?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
User account status (Suspended/Active)
Verifying the user's account status and checking the service status for the specific user are the first steps in troubleshooting access issues.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
User's browser history
Why it's wrong here
History does not impact access.
- ✓
User account status (Suspended/Active)
Why this is correct
A suspended account will cause access issues for all services.
- ✗
The user's computer model
Why it's wrong here
Hardware models do not affect Google Workspace access.
- ✓
Google Workspace Status Dashboard
Why this is correct
The status dashboard shows global service outages.
- ✗
The user's printer configuration
Why it's wrong here
Printing settings have no relation to Drive access.
About these practice questions
One of 208 original GWS-ADMIN practice questions on Courseiva, each with a full explanation and wrong-answer analysis — not exam dumps or protected exam content. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official Google Cloud exam blueprint
This GWS-ADMIN practice question is part of Courseiva's free Google Cloud certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the GWS-ADMIN exam.