- A
Perform a factory reset on the tablet.
Why wrong: A factory reset is too drastic and unnecessary for a single app issue; it would erase all user data.
- B
Uninstall and reinstall the note-taking app.
Reinstalling the app ensures the latest version is installed and can fix corrupted app files or compatibility issues.
- C
Disable the tablet's antivirus software.
Why wrong: Antivirus software rarely causes crashes in a single app, and disabling it is not a standard troubleshooting step for app crashes.
- D
Replace the tablet's battery.
Why wrong: A failing battery might cause random shutdowns, but not crashes limited to one specific app.
Question 812 of 1,020
Android App Keeps Crashing After Clearing Cache
This 220-1201 practice question tests your understanding of mobile device application support. The scenario asks you to isolate a root cause — eliminate options that address a different problem before choosing. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A user reports that their Android tablet frequently crashes when using a specific note-taking app, but other apps work fine. They have already cleared the app cache and data. What should you do next to resolve the issue?
Quick Answer
The answer is to uninstall and reinstall the note-taking app. Since the crash is isolated to a single app and clearing the cache and data did not resolve it, the issue is likely a corrupted app installation or a persistent bug that a fresh install will fix. Reinstalling removes all residual files and resets the app to its default state, often resolving deep-seated conflicts that cache clearing cannot touch. On the CompTIA A+ Core 1 220-1201 exam, this scenario tests your ability to follow a structured troubleshooting methodology for mobile devices, where you escalate from software resets to app reinstallation before considering OS-level fixes. A common trap is assuming a system-wide problem—remember, if other apps work fine, focus on the specific app. Memory tip: “One app, one fix—reinstall comes next.”
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Uninstall and reinstall the note-taking app.
Since the issue is isolated to a single app and persists after clearing cache and data, the next logical step is to uninstall and reinstall the app. This replaces the app's APK and all its associated files, eliminating any corrupted installation or misconfigured permissions that clearing data did not fix. A factory reset or hardware replacement is premature when the problem is application-specific.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Perform a factory reset on the tablet.
Why it's wrong here
A factory reset is too drastic and unnecessary for a single app issue; it would erase all user data.
- ✓
Uninstall and reinstall the note-taking app.
Why this is correct
Reinstalling the app ensures the latest version is installed and can fix corrupted app files or compatibility issues.
Related concept
Read the scenario before looking for a memorised answer.
- ✗
Disable the tablet's antivirus software.
Why it's wrong here
Antivirus software rarely causes crashes in a single app, and disabling it is not a standard troubleshooting step for app crashes.
- ✗
Replace the tablet's battery.
Why it's wrong here
A failing battery might cause random shutdowns, but not crashes limited to one specific app.
Common exam traps
Common exam trap: answer the scenario, not the keyword
The 220-1201 exam often tests the candidate's ability to follow a logical troubleshooting hierarchy, and the trap here is that many candidates jump to a factory reset (Option A) as a quick fix, ignoring that the problem is isolated to one app and a less destructive step (reinstall) should be tried first.
Detailed technical explanation
How to think about this question
When an Android app crashes persistently, the issue often lies in corrupted app data or an incompatible update. Uninstalling removes the app's base APK, data directory under /data/data/, and any residual files in /sdcard/Android/data/. Reinstalling fetches a fresh APK from the Play Store or source, ensuring a clean state. This is analogous to the 'clean install' troubleshooting step in Windows or macOS for application-specific faults.
KKey Concepts to Remember
- Read the scenario before looking for a memorised answer.
- Find the constraint that changes the correct option.
- Eliminate answers that are true in general but not in this case.
TExam Day Tips
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A practitioner preparing for the 220-1201 exam encounters this exact type of scenario on the job. The correct answer here is not the most general option — it is the best answer for the specific constraint described. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Real exam questions reward reading the full scenario before eliminating options, because the constraint defines which answer fits.
Visual reference
What to study next
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FAQ
Questions learners often ask
What does this 220-1201 question test?
Mobile Device Application Support — This question tests Mobile Device Application Support — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: Uninstall and reinstall the note-taking app. — Since the issue is isolated to a single app and persists after clearing cache and data, the next logical step is to uninstall and reinstall the app. This replaces the app's APK and all its associated files, eliminating any corrupted installation or misconfigured permissions that clearing data did not fix. A factory reset or hardware replacement is premature when the problem is application-specific.
What should I do if I get this 220-1201 question wrong?
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
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Last reviewed: Jul 4, 2026
This 220-1201 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the 220-1201 exam.
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