- A
Enable Secure Boot and set it to Windows UEFI mode
Why wrong: Secure Boot is required but the error specifically mentions TPM, not Secure Boot.
- B
Enable the TPM device in UEFI security settings
TPM 2.0 must be enabled and active for Windows 11 installation.
- C
Disable CSM and set boot mode to UEFI only
Why wrong: This is good practice but does not address the TPM requirement.
- D
Update the UEFI firmware to the latest version
Why wrong: While updating firmware can help, the error indicates TPM is disabled, not that it's missing.
Question 575 of 1,020
How to Enable TPM 2.0 in UEFI for Windows 11 Upgrade
This 220-1201 practice question tests your understanding of bios / uefi. The scenario asks you to isolate a root cause — eliminate options that address a different problem before choosing. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A technician upgrades a workstation from Windows 10 to Windows 11, but the installation fails with an error that the system does not support TPM 2.0. The CPU is compatible. What must the technician do in UEFI to resolve this?
Quick Answer
The answer is to enable the TPM device in the UEFI security settings. This is correct because Windows 11 mandates TPM 2.0 as a core hardware security requirement, and many motherboards ship with the TPM module disabled by default in UEFI to conserve resources or avoid conflicts with legacy OS installations. On the CompTIA A+ Core 1 220-1201 exam, this scenario tests your understanding of firmware-level security configuration and the specific system requirements for Windows 11 upgrades. A common trap is that technicians may mistakenly replace the CPU or reinstall Windows 10, when the fix is simply navigating to the UEFI Security tab and toggling the TPM state to Enabled. Remember the mnemonic: “TPM = Toggle in the Platform Menu” to recall that the solution is always a firmware setting, not a hardware swap.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Enable the TPM device in UEFI security settings
Windows 11 requires TPM 2.0, which may be disabled in UEFI by default. The technician must enable the TPM device in the security settings. This tests knowledge of TPM configuration and its role in system requirements.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Enable Secure Boot and set it to Windows UEFI mode
Why it's wrong here
Secure Boot is required but the error specifically mentions TPM, not Secure Boot.
- ✓
Enable the TPM device in UEFI security settings
Why this is correct
TPM 2.0 must be enabled and active for Windows 11 installation.
Related concept
Read the scenario before looking for a memorised answer.
- ✗
Disable CSM and set boot mode to UEFI only
Why it's wrong here
This is good practice but does not address the TPM requirement.
- ✗
Update the UEFI firmware to the latest version
Why it's wrong here
While updating firmware can help, the error indicates TPM is disabled, not that it's missing.
Common exam traps
Common exam trap: answer the scenario, not the keyword
Many certification questions include familiar terms but test a specific constraint. Read the exact wording before choosing an answer that is generally true but wrong for this case.
Detailed technical explanation
How to think about this question
This question should be treated as a scenario, not a definition check. Identify the problem, the constraint and the best action. Then compare each option against those facts.
KKey Concepts to Remember
- Read the scenario before looking for a memorised answer.
- Find the constraint that changes the correct option.
- Eliminate answers that are true in general but not in this case.
- Use explanations to understand the rule behind the answer.
TExam Day Tips
- Underline the problem statement mentally.
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A practitioner preparing for the 220-1201 exam encounters this exact type of scenario on the job. The correct answer here is not the most general option — it is the best answer for the specific constraint described. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Real exam questions reward reading the full scenario before eliminating options, because the constraint defines which answer fits.
Visual reference
What to study next
Got this wrong? Here's your next step.
Identify which 220-1201 exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
- →
BIOS / UEFI — study guide chapter
Learn the concepts, then practise the questions
- →
BIOS / UEFI practice questions
Targeted practice on this topic area only
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CompTIA A+ Core 1 220-1201 study guide
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FAQ
Questions learners often ask
What does this 220-1201 question test?
BIOS / UEFI — This question tests BIOS / UEFI — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: Enable the TPM device in UEFI security settings — Windows 11 requires TPM 2.0, which may be disabled in UEFI by default. The technician must enable the TPM device in the security settings. This tests knowledge of TPM configuration and its role in system requirements.
What should I do if I get this 220-1201 question wrong?
Identify which 220-1201 exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
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Last reviewed: Jun 18, 2026
This 220-1201 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the 220-1201 exam.
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