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220-1201 Practice Question: A technician is troubleshooting a laptop that…
A technician is troubleshooting a laptop that will not charge via its USB-C port. The laptop uses a USB-C power adapter that works with other devices. The technician tests the port with a known-good USB-C flash drive, and it is not detected. What is the most likely issue?
⚠ Common exam trap
It's easy for candidates to assume a power adapter that works with other devices must be fine, overlooking that the port itself can be physically damaged, which prevents both power delivery and data communication, not just charging.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The USB-C port is damaged or has bent pins.
Since the known-good USB-C flash drive is also not detected, the issue is not with the power adapter or its wattage. The port's inability to communicate with any USB-C device indicates a physical hardware fault, such as bent or broken pins inside the port, which prevents both power delivery and data transfer.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
The laptop's battery is completely dead and needs replacement.
Why it's wrong here
A dead battery would still allow the laptop to run on AC power if the port worked; the flash drive test indicates port failure.
- ✓
The USB-C port is damaged or has bent pins.
Why this is correct
This is correct; physical damage prevents both charging and data transfer.
- ✗
The power adapter is not outputting enough wattage.
Why it's wrong here
If the adapter works with other devices, wattage is sufficient; the flash drive test confirms port issue.
- ✗
The laptop's BIOS settings have disabled the USB-C port.
Why it's wrong here
BIOS settings could disable a port, but this is rare and would typically affect all USB-C functions; still, physical damage is more likely given the symptoms.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This 220-1201 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the 220-1201 exam.