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troubleshootingmediumMultiple ChoiceObjective-mapped

SK0-005 troubleshooting Practice Question

A technician is troubleshooting a server that fails to boot. The server displays a 'Boot Device Not Found' error. The technician verifies that the hard drives are spinning and appear in the RAID controller's BIOS. What should the technician check next?

Answer choices

Why each option matters

Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.

Correct answer & explanation

Boot order in BIOS

Option B is correct because boot order is a common cause of 'Boot Device Not Found' when drives are detected. Option A is wrong because if drives are spinning and detected, cables are likely fine. Option C is wrong because missing OS files typically produce a different error. Option D is wrong because the array status is already verified as healthy.

Answer analysis

Option-by-option breakdown

For each option: why learners choose it and why it is or isn't the right answer here.

  • Boot order in BIOS

    Why this is correct

    If the boot order is set to a non-bootable device or the wrong disk, the server will not find the boot device even though drives are present.

  • Operating system files

    Why it's wrong here

    Missing or corrupt OS files would typically generate a different error, such as 'Missing operating system' or a blue screen.

  • SATA cable connections

    Why it's wrong here

    While loose cables can cause boot issues, the drives are spinning and detected by the controller, so cables are likely fine.

  • RAID array status

    Why it's wrong here

    The technician already verified the drives appear in the RAID controller, so the array status is likely healthy; if it were degraded, the drives might not appear.

Quick reference

RAID Level Comparison

RAID LevelMin DisksFault ToleranceReadWriteUsable Capacity
RAID 02NoneExcellentExcellent100%
RAID 121 diskGoodModerate50%
RAID 531 diskGoodModerate67–94%
RAID 642 disksGoodLower50–88%
RAID 1041 disk per mirrorExcellentGood50%

RAID is not a backup strategy — it protects against disk failure but not against accidental deletion, ransomware, or site-level events.

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Last reviewed: Jul 26, 2026

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