Question 85 of 144
SK0-005 troubleshooting Practice Question
A server administrator is troubleshooting a physical server that randomly crashes once or twice a week. The administrator has already verified that the power supply is functioning correctly and has checked the event logs for critical errors. According to standard troubleshooting methodology, what should the administrator do next?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Run memory diagnostics (e.g., MemTest86) to test RAM.
Option B is correct because random crashes often indicate a memory issue, and running memory diagnostics is a logical next step after verifying power and logs. Option A is premature because replacing the CPU is more invasive and less likely to resolve random crashes. Option C is a last resort after hardware issues are ruled out. Option D is irrelevant to random crashes.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Check network cables and switch connections.
Why it's wrong here
Network issues typically cause connectivity problems, not random system crashes, so this step is premature.
- ✓
Run memory diagnostics (e.g., MemTest86) to test RAM.
Why this is correct
Random crashes are often caused by faulty memory; running diagnostics is a low-impact step to isolate the issue.
- ✗
Reinstall the operating system.
Why it's wrong here
Reinstalling the OS is a last resort after hardware issues have been thoroughly checked, as it may not fix hardware failures.
- ✗
Replace the CPU with a known good one.
Why it's wrong here
CPU failures are less common than memory issues; replacing the CPU is invasive and should be done after memory is cleared.
Visual reference
About these practice questions
Courseiva creates original exam-style practice questions with explanations and wrong-answer analysis. It does not publish real exam questions, exam dumps, or protected exam content. Learn why practice questions differ from exam dumps →
Last reviewed: Jul 26, 2026
This SK0-005 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SK0-005 exam.
Question Discussion
Share a tip, memory trick, or ask about the reasoning behind this question. Do not post real exam questions, leaked content, braindumps, or copyrighted exam material. Comments are moderated and may be removed without notice.
Sign in to join the discussion.