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SY0-701 Security Program Management and Oversight Practice Question
Drag and drop the steps to perform a factory reset on a managed switch into the correct order.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Step 1: Power off the switch, Step 2: Press and hold the reset button, Step 3: Power on the switch while holding the reset button, Step 4: Continue holding the reset button for 10 seconds, Step 5: Release the reset button, Step 6: Wait for the switch to reboot with factory defaults.
Factory reset clears all configuration; the exact method may vary by vendor, but typically involves holding a button during power-on.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Step 1: Power off the switch, Step 2: Press and hold the reset button, Step 3: Power on the switch while holding the reset button, Step 4: Continue holding the reset button for 10 seconds, Step 5: Release the reset button, Step 6: Wait for the switch to reboot with factory defaults.
Why this is correct
This is the correct order because the switch must be off to enter the special reset mode. Holding the reset button during power-on initiates the factory reset sequence, and holding it for the required duration ensures the reset is applied.
- ✗
Step 2: Press and hold the reset button, Step 2: Power off the switch, Step 3: Power on the switch while holding the reset button, Step 4: Continue holding for 10 seconds, Step 5: Release, Step 6: Wait for reboot.
Why it's wrong here
Pressing and holding the reset button while the switch is still powered on does nothing because the factory reset routine is only triggered during the power-on sequence; the firmware ignores reset-button input during normal operation. The duplicated step numbering further obscures the invalid order, but the fundamental flaw is that the switch must be powered off first, then the button held while powering on so the bootloader samples the button as part of the POST. Holding it after power-off and through power-on is the only way to set the hardware latch that erases the startup configuration.
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Step 1: Power off, Step 2: Press and hold reset, Step 3: Power on while holding, Step 4: Release after 2 seconds, Step 5: Wait for reboot.
Why it's wrong here
This order is incorrect because releasing the reset button too early (after 2 seconds) will not complete the factory reset; the button must be held for the specified duration (usually around 10 seconds) to confirm the reset.
- ✗
Step 1: Power on the switch, Step 2: Press and hold reset, Step 3: Power off, Step 4: Power on again while holding reset, Step 5: Hold for 10 seconds, Step 6: Release, Step 7: Wait for reboot.
Why it's wrong here
This order is incorrect because powering on first and then pressing reset does not initiate the factory reset process. The correct method requires the switch to be off when pressing and holding the reset button before powering on.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This SY0-701 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SY0-701 exam.