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DA0-002 Data Governance Practice Question

A data analyst is creating a presentation for the board of directors. The board members have varying levels of data literacy. The analyst wants to ensure that the key insight—that customer satisfaction scores have declined by 15% due to longer wait times—is understood by everyone. Which approach is best?

Answer choices

Why each option matters

Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.

Correct answer & explanation

Use a simple annotated line chart with a clear callout on the decline.

A simple annotated line chart with a clear callout on the decline is intuitive and draws attention to the key insight. Options A, B, and C are either too complex or not focused.

Answer analysis

Option-by-option breakdown

For each option: why learners choose it and why it is or isn't the right answer here.

  • Include a complex statistical model showing the correlation.

    Why it's wrong here

    Complex models are difficult for a non-technical audience to understand.

  • Show a scatter plot of wait time vs. satisfaction.

    Why it's wrong here

    A scatter plot may show correlation but does not directly highlight the decline in satisfaction over time.

  • Provide raw data in a spreadsheet for review.

    Why it's wrong here

    Raw data lacks context and does not communicate the insight effectively.

  • Use a simple annotated line chart with a clear callout on the decline.

    Why this is correct

    An annotated line chart clearly shows the trend and the decline, with annotations guiding viewers to the key insight.

About these practice questions

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Written by Johnson Ajibi, MSc IT Security

Senior Network & Security Engineer · founder of Courseiva

This DA0-002 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the DA0-002 exam.