CAS-004 Security Operations Practice Question
An organization is implementing a SOAR solution to automate responses to common incidents. They want to create a playbook for phishing email handling. Which of the following actions should be automated in the playbook after a user reports a suspicious email?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Extract URLs and attachments, query threat intel feeds, and if malicious, block indicators and isolate the affected endpoint
A SOAR playbook for phishing should automate initial triage actions such as extracting indicators and checking against threat intelligence, then isolating the user's system if malicious.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Extract URLs and attachments, query threat intel feeds, and if malicious, block indicators and isolate the affected endpoint
Why this is correct
This is a standard automated phishing response.
- ✗
Call the user to confirm they clicked the link
Why it's wrong here
Automation should handle initial steps; calling is manual.
- ✗
Send a warning email to all users
Why it's wrong here
Warning all users may not be necessary and could cause panic.
- ✗
Immediately delete the email from all user inboxes
Why it's wrong here
Deleting without analysis could remove evidence.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This CAS-005 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CAS-005 exam.