Question 1mediummultiple choice
Full question →mediummultiple choiceObjective-mapped
A user reports that their iPhone 12 is not receiving incoming phone calls. When someone calls, the call goes directly to voicemail after one ring. The phone shows full signal strength, and Do Not Disturb (DND) is confirmed to be off. The user can make outgoing calls and send/receive text messages. Which of the following should the technician check NEXT to resolve the issue?
Answer choices
Why each option matters
Good practice is not just finding the correct option. The wrong answers often show the exact trap the exam wants you to fall into.
A
Best answer
Check the call forwarding settings under Phone settings
Call forwarding can be inadvertently enabled and cause calls to be redirected to voicemail. Checking and disabling it if necessary is the targeted next step.
B
Distractor review
Restart the iPhone
While a restart can resolve many temporary glitches, it is less specific than checking call forwarding given the symptoms. This should be tried after verifying call forwarding settings.
C
Distractor review
Update carrier settings
Carrier settings updates are rare and usually affect network connectivity or specific services like MMS. This is not the most likely cause of missed calls.
D
Distractor review
Reset network settings
Resetting network settings is a more drastic step that clears Wi-Fi passwords and VPN settings. It is not the first check for a call forwarding issue.
Common exam trap
Common exam trap: answer the scenario, not the keyword
Many certification questions include familiar terms but test a specific constraint. Read the exact wording before choosing an answer that is generally true but wrong for this case.
Technical deep dive
How to think about this question
This question should be treated as a scenario, not a definition check. Identify the problem, the constraint and the best action. Then compare each option against those facts.
KKey Concepts to Remember
- Read the scenario before looking for a memorised answer.
- Find the constraint that changes the correct option.
- Eliminate answers that are true in general but not in this case.
- Use explanations to understand the rule behind the answer.
TExam Day Tips
- Underline the problem statement mentally.
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
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More questions from this exam
Keep practising from the same exam bank, or move into a focused topic page if this question exposed a weak area.
Question 1
A user reports intermittent network connectivity on a desktop computer. The technician observes that the Ethernet link light on the NIC turns off for a few seconds and then turns back on. The cable passes a wiremap test, the switch port is verified good with another device, and the NIC driver is updated. The issue occurs more frequently when the computer's case fan runs at high speed. Which of the following is the MOST likely cause?
Question 2
A workstation is unable to connect to the internet. The technician runs the 'ipconfig' command and sees the IPv4 address is 169.254.15.200 with a subnet mask of 255.255.0.0. The workstation can ping other devices on the local subnet but cannot ping the default gateway or any external addresses. Which TWO actions should the technician take to resolve this issue? (Select two.)
Question 3
A workstation is connected to a managed switch. It obtains a valid IP address (192.168.10.50) from the DHCP server, but it cannot ping the default gateway (192.168.10.1). The link light on both the workstation NIC and the switch port are solid green. Other workstations on the same switch CAN ping the default gateway successfully. The technician accesses the switch management interface and finds that the workstation's port is configured as an access port on VLAN 10. The default gateway is located on VLAN 20. An inter-VLAN router is configured but not explicitly allowing VLAN 10 access to VLAN 20. Which of the following is the MOST likely cause of the problem?
Question 4
A company develops a web application that relies on a custom library available only for a specific Linux distribution. They want to deploy the application in the cloud with minimal administrative overhead, but they need full control over the software stack, including the ability to install the custom library and configure the web server. Which cloud service model BEST meets these requirements?
Question 5
A company has a legacy virtual machine running on a deprecated hypervisor (Hyper-V). They want to migrate this VM to a new hypervisor (VMware vSphere) hosted in a private cloud while preserving the VM's configuration, installed applications, and data. The migration must be performed with minimal downtime. Which of the following methods is MOST appropriate?
Question 6
A company hosts a critical database on a virtual machine in a public cloud. The database requires persistent storage that must be retained even if the VM is terminated. The storage must also be accessible from multiple VMs simultaneously for a future high-availability configuration. Which type of cloud storage BEST meets these requirements?
FAQ
Questions learners often ask
What does this 220-1101 question test?
Read the scenario before looking for a memorised answer.
What is the correct answer to this question?
The correct answer is: Check the call forwarding settings under Phone settings — When calls go directly to voicemail without the phone ringing, a common cause is that call forwarding is enabled, specifically 'Call Forwarding When Unanswered' or 'Always Forward.' This can be configured in the phone settings. Other issues like poor signal, DND, or Airplane Mode would typically prevent outgoing calls or show no signal. Since the user can make calls and has signal, the issue is likely a call forwarding setting. Restarting or resetting network settings are more generic and should be tried after checking specific settings.
What should I do if I get this 220-1101 question wrong?
Then try more questions from the same exam bank and focus on understanding why the wrong options are tempting.
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