220-1102 Practice Question: A technician is troubleshooting a Windows 10…

Answer choices

Why each option matters

Good practice is not just finding the correct option. The wrong answers often show the exact trap the exam wants you to fall into.

Answer analysis

Why the other options are wrong

Understanding why incorrect options are tempting is as important as knowing the correct answer.

• ✗

  Windows Memory Diagnostic

  This tool checks for memory errors, not driver issues.

• ✗

  Event Viewer

  Event Viewer can show logs of past crashes but does not actively force crashes to identify drivers.

• ✗

  Performance Monitor

  Performance Monitor tracks system performance but does not test driver reliability.

Technical deep dive

How to think about this question

Driver Verifier Manager is a powerful diagnostic tool built into Windows that specifically targets device drivers to identify those causing system instability, such as blue screens (BSODs). When enabled, Driver Verifier subjects selected drivers to a series of rigorous tests and stress conditions, including memory pool tracking, I/O verification, and deadlock detection. If a driver violates any of these rules or exhibits problematic behavior, Driver Verifier intentionally forces a system crash (a 'bug check') and generates a memory dump file. This controlled crash is crucial because it provides a clear stack trace in the dump file, pointing directly to the offending driver, which is precisely what the technician needs in this scenario of intermittent, unidentifiable crashes. In contrast, Windows Memory Diagnostic checks the RAM for physical defects, which, while a potential cause of BSODs, is not the primary suspect when a driver is specifically implicated. Event Viewer is a logging tool that records past events, including crash information, but it does not actively test or provoke driver issues to identify them. While it would show that a crash occurred, it wouldn't actively help pinpoint the driver in an intermittent scenario where the technician needs to force the issue. Performance Monitor tracks system resource usage and performance metrics; it can indicate high resource consumption but does not have the capability to stress-test drivers or force crashes for diagnostic purposes, making it unsuitable for identifying a misbehaving driver causing intermittent BSODs.

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