220-1102 Practice Question: A technician is troubleshooting a Windows 10…

Answer choices

Why each option matters

Good practice is not just finding the correct option. The wrong answers often show the exact trap the exam wants you to fall into.

Answer analysis

Why the other options are wrong

Understanding why incorrect options are tempting is as important as knowing the correct answer.

• ✗

  Reinstall the application.

  Reinstalling may resolve file corruption but is less targeted if SFC and DISM were clean. DEP issues are not fixed by reinstallation.

• ✗

  Update the video driver.

  While driver issues can cause crashes, a 0xc0000005 error specifically points to memory access violations, not graphics-related problems.

• ✗

  Perform a system restore.

  System restore reverts system files and settings but may not address the underlying DEP configuration. It is more appropriate if the issue started after a specific change.

Technical deep dive

How to think about this question

The 0xc0000005 error, often referred to as an Access Violation, indicates that an application attempted to access a memory location it was not authorized to access. This is a classic symptom of Data Execution Prevention (DEP) interfering with an application. DEP is a security feature designed to prevent malicious code from running from non-executable memory regions. While beneficial for security, some legitimate older or poorly coded applications might attempt to execute code in a way that triggers DEP, leading to this specific error. Disabling DEP for the problematic application, by adding it to the DEP exception list in System Properties (under Advanced System Settings > Performance Settings > Data Execution Prevention tab) or via PowerShell commands, allows the application to bypass this security check and potentially run correctly. This is a targeted solution directly addressing the memory access violation indicated by the error code, without broadly compromising system security for other applications. In this scenario, SFC and DISM have already confirmed the integrity of system files, ruling out common forms of corruption that might be addressed by a simple reinstallation. Reinstalling the application would not alter how DEP interacts with it, as DEP is a system-level security feature. Updating video drivers, while a good general troubleshooting step for display-related crashes, is not indicated by a 0xc0000005 error, which is fundamentally about memory access, not graphics rendering. A system restore would revert system changes, but if the application itself is inherently incompatible with DEP, a restore might not resolve the issue and is a more drastic step than specifically configuring DEP for one application. Therefore, directly addressing the DEP interaction is the most logical and targeted next step given the specific error code and prior troubleshooting.

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