220-1102 Practice Question: A technician is supporting a field engineer tablet

Answer choices

Why each option matters

Good practice is not just finding the correct option. The wrong answers often show the exact trap the exam wants you to fall into.

Answer analysis

Why the other options are wrong

Understanding why incorrect options are tempting is as important as knowing the correct answer.

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  System Restore

  System Restore is useful for reversing certain Windows changes but is not the best fit for this specific goal.

• ✗

  Event Viewer

  Event Viewer is useful for logs, but this scenario requires a different primary tool or control.

• ✗

  Local Users and Groups

  Local user management does not directly address the stated issue.

Technical deep dive

How to think about this question

When an application crashes on a Windows system, the operating system records details about the event in its logs. The Event Viewer is the centralized utility for accessing these logs, and within Event Viewer, logs are categorized. Specifically, application-related events, including crashes, errors, and warnings generated by applications, are recorded in the 'Application' log. This log provides crucial information such as the faulting module (often a DLL file), the exception code, and sometimes the offset, which are vital clues for diagnosing the root cause of the crash. For a technician supporting a field engineer's tablet and needing to identify the faulting module after an application crash, directly consulting the Event Viewer's Application log is the most precise and efficient method. While 'Event Viewer' (option A) is broadly correct as the overarching tool, 'Event Viewer application log' (option C) is a more specific and accurate answer because it pinpoints the exact log within Event Viewer that contains the relevant information for application crashes. Simply stating 'Event Viewer' is akin to saying 'Control Panel' when 'Control Panel > Programs and Features' is the specific path to uninstall an application. The specificity is important for effective troubleshooting. Local Users and Groups (option B) is used for managing user accounts and permissions, which has no direct bearing on diagnosing application crashes. System Restore (option D) is a recovery tool that reverts the system to a previous state, useful for undoing recent changes that might have introduced instability, but it does not provide diagnostic information about *why* an application crashed; it's a solution, not a diagnostic tool for this specific problem.

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