220-1102 Operational Procedures Practice Question
A technician is implementing a scheduled change to replace the power supply in a server. The change was approved by the Change Advisory Board (CAB) with a 30-minute maintenance window. During the replacement, the technician discovers that the new power supply's connector is incompatible with the server's motherboard. The technician has an adapter that could work, but using the adapter was not included in the change plan. According to change management best practices, what should the technician do FIRST?
⚠ Common exam trap
The trap here is that candidates may prioritize completing the change within the maintenance window over following change control procedures, mistakenly believing that a quick workaround is acceptable if it saves time.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Abort the change, return the server to its original state, and document the issue for a new change request.
Change management best practices require that any deviation from the approved change plan must be halted to prevent unauthorized modifications that could introduce risk. The technician must abort the change, restore the server to its original state, and document the incompatibility so a new change request can be submitted with the adapter included in the plan. This ensures the CAB can assess the adapter's compatibility and potential impact before implementation.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Use the adapter to complete the change quickly to avoid exceeding the maintenance window.
Why it's wrong here
Using a non-standard adapter to force a power supply into place violates the change plan and bypasses the compatibility checks performed during the change approval process. The adapter may not support the server's required wattage, voltage rails, or pinouts, which can lead to intermittent failures, component damage, or a chassis ground fault. Staying within the maintenance window is not a valid justification for an unapproved hardware workaround.
- ✓
Abort the change, return the server to its original state, and document the issue for a new change request.
Why this is correct
Aborting the change is the correct backout procedure because the new power supply is not compatible without an unapproved adapter, and continuing would risk damaging the server or violating the approved change plan. Restoring the original power supply returns the server to its operational configuration, preserving uptime and allowing the issue to be analyzed. Documenting the compatibility problem in a new change request gives the CAB the information needed to approve a properly vetted replacement later.
- ✗
Extend the maintenance window and proceed with the adapter to avoid wasting time.
Why it's wrong here
Unilaterally extending a maintenance window exceeds the authority granted in the approved change record, which specifies a scheduled start and end time for implementation and rollback. Proceeding with the adapter after extending the window compounds the policy violation by deploying a component that was not safety or compatibility tested. The proper course is to abort and reschedule, not to improvise under time pressure.
- ✗
Request approval from the CAB while the server is still online and the technician waits.
Why it's wrong here
Requesting on-the-spot CAB approval while the technician waits leaves the server partially disassembled, unnecessarily prolonging downtime and exposing hardware to static or accidental damage. The CAB process is designed for documented, pre-requested evaluations, not real-time improvisation, so emergency deviation requests are inappropriate. The technician should first restore the server to its original running state, then submit a formal change request with the compatibility findings.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This 220-1102 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the 220-1102 exam.