220-1102 Operational Procedures Practice Question
A technician is implementing a change to deploy a critical security patch to all company workstations. The change has been approved by the Change Advisory Board (CAB). The technician has successfully tested the patch on a pilot group of ten workstations. According to change management best practices, what should the technician do NEXT?
⚠ Common exam trap
Candidates often assume successful pilot testing automatically authorizes full rollout, but change management best practices mandate documenting results and updating the change request before proceeding to the next phase.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
B. Document the results and update the change request.
After testing a change on a pilot group, change management best practices require the technician to document the results and update the change request before proceeding further. This ensures the CAB has visibility into the test outcomes and can formally approve the full rollout. Skipping this step violates the documented change process and could lead to unauthorized deployment.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
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A. Proceed with the full rollout to all remaining workstations.
Why it's wrong here
Proceeding directly to full rollout after a successful pilot ignores the formal change management process. The pilot's results must be formally recorded and the change request updated to reflect that the deployment is ready for the next phase. Without this documentation, there is no audit trail to support the decision, and the change may not have final approval from the change advisory board. Additionally, any unexpected issues discovered during the pilot need to be communicated before expanding the rollout.
- ✓
B. Document the results and update the change request.
Why this is correct
Documenting the results and updating the change request is the required next step because it closes the pilot phase and captures key data such as patch compatibility, performance impact, and any exceptions encountered. This ensures the change record accurately reflects the current state of the implementation and provides evidence for the change advisory board to approve the full deployment. It also creates a complete audit trail, which is essential for compliance and for troubleshooting any future issues that might be linked to this patch.
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C. Schedule a post-implementation review meeting.
Why it's wrong here
Scheduling a post-implementation review meeting at this point is premature because a post-implementation review is conducted only after the change has been fully deployed and has been in operation for an agreed-upon period. Its purpose is to assess the overall success of the change, including customer satisfaction and performance, which cannot be measured when only a small pilot group has received the patch. The immediate next action should be to document the pilot results and update the change request, not to schedule a review for a change that is still in progress.
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D. Submit a new change request for the full deployment.
Why it's wrong here
Submitting a new change request for the full deployment would create unnecessary duplication because the original change request already covers all workstations in its scope. The pilot is not a separate change; it is the initial phase of the same approved change, so its results should be captured in the existing request. Creating a second request would split the change history, making it harder to track the complete rollout and potentially confusing the approval process. It would also require redundant assessments and approvals, delaying the critical security patch.
Go deeper
Related to this question
Learn chapter
Certificate Management for A+
Key term
Change management
Change management is the structured process of planning, approving, implementing, and reviewing changes to IT systems to minimize risk and disruption.
Key term
Security
Security in IT is the practice of protecting systems, networks, and data from unauthorized access, damage, or theft.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This 220-1102 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the 220-1102 exam.