220-1102 Operational Procedures Practice Question
A technician is documenting an acceptable use policy (AUP) for company-issued devices. Which of the following is a key component that should be included in the policy?
⚠ Common exam trap
The 220-1102 exam often tests the distinction between an AUP and other security policies, so the trap here is confusing the AUP's focus on acceptable behavior with technical controls like password rules or procurement procedures.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Consequences of policy violations
An acceptable use policy (AUP) defines what users can and cannot do with company-issued devices. Including the consequences of policy violations is essential because it establishes accountability and enforces compliance, which is a core requirement for operational procedures in the 220-1102 exam.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Password complexity requirements
Why it's wrong here
Password complexity requirements are typically codified in a separate security policy or technical configuration standard, not in an AUP. An AUP governs user behavior and acceptable use of company resources, whereas password rules are an access-control mechanism that often appears in domain policy settings or written security guidelines. Including them in an AUP would blur the line between usage expectations and specific technical security controls.
- ✓
Consequences of policy violations
Why this is correct
Consequences of policy violations are a cornerstone of an AUP because they define the disciplinary actions and enforcement procedures for non-compliance. Without clearly stated consequences, an AUP lacks teeth, making it difficult for HR or management to take consistent action. This element also communicates to employees the seriousness of misuse and helps satisfy legal and regulatory requirements for documenting acceptable use.
- ✗
List of approved software vendors
Why it's wrong here
A list of approved software vendors belongs in procurement or software asset management documentation, not in an AUP. The AUP focuses on how users may interact with approved resources and data, not on which third-party vendors the organization chooses to purchase from. Software approval decisions are generally made by IT purchasing authorities and are better tracked in a product catalog or vendor management system.
- ✗
Procedure for requesting new hardware
Why it's wrong here
The procedure for requesting new hardware is an operational process, typically documented in an IT service management or procurement policy. An AUP covers acceptable use of existing company-issued devices and network resources, not the workflow for acquiring additional equipment. Including such a procedure in an AUP would dilute the document's purpose and confuse end users about the correct channel for hardware requests.
Go deeper
Related to this question
Learn chapter
Standard Operating Procedures (SOPs)
Key term
Compliance
Compliance is the process of ensuring that an organization follows laws, regulations, standards, and internal policies that apply to its operations and data handling.
Key term
AUP
An Acceptable Use Policy (AUP) is a set of rules that define how users are allowed to access and use a company's network, devices, and internet connection.
About these practice questions
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Same concept, more angles
1 more way this is tested on 220-1102
These questions test the same concept from different angles. Work through them to make sure you can recognise it however the exam phrases it.
Variation 1. A company drafts a policy that defines acceptable use of company-provided devices, including internet browsing, email etiquette, and prohibited software. Which type of policy is this?
easy- ✓ A.Acceptable Use Policy
- B.Password Policy
- C.Change Management Policy
- D.Disaster Recovery Policy
Why A: The policy described explicitly governs acceptable use of company-provided devices, covering internet browsing, email etiquette, and prohibited software. This directly matches the definition of an Acceptable Use Policy (AUP), which outlines what users may and may not do with organizational IT resources. An AUP is a foundational operational procedure for enforcing security and compliance.
JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This 220-1102 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the 220-1102 exam.