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220-1102 Practice Question: A user on Windows 10 reports that a 64-bit…
This 220-1102 practice question tests your understanding of a user on windows 10 reports that a 64-bit…. Read the scenario carefully and evaluate each option against the stated constraints before committing to an answer. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A user on Windows 10 reports that a 64-bit application crashes immediately after launch with the error 'The procedure entry point could not be located in the dynamic link library'. The technician has already reinstalled the application and run System File Checker (SFC) with no issues. Which of the following should the technician do NEXT?
Answer choices
Why each option matters
Good practice is not just finding the correct option. The wrong answers often show the exact trap the exam wants you to fall into.
A
Distractor review
Perform a Windows 10 repair installation using the 'Keep personal files and apps' option.
A repair installation is a last resort after other troubleshooting. It is more time-consuming and may not be necessary if a specific DLL issue exists.
B
Distractor review
Use the System File Checker (SFC) with an offline scan.
SFC has already been run online without issues. An offline scan scans the same system files and is unlikely to find different results; the problem is likely with the application's dependencies, not core system files.
C
Distractor review
Run the application in Safe Mode to isolate driver conflicts.
Safe Mode may bypass some issues but does not resolve the root cause. The error message points to a missing DLL entry point, not a driver conflict.
D
Best answer
Use Dependency Walker or a similar tool to identify the missing DLL.
Dependency Walker can analyze the application's import table to find which DLL is missing the required entry point, allowing the technician to fix the specific dependency (e.g., reinstall the correct version of a runtime or library).
Answer analysis
Why the other options are wrong
Understanding why incorrect options are tempting is as important as knowing the correct answer.
- ✗
Perform a Windows 10 repair installation using the 'Keep personal files and apps' option.
A repair installation is a last resort after other troubleshooting. It is more time-consuming and may not be necessary if a specific DLL issue exists.
- ✗
Use the System File Checker (SFC) with an offline scan.
SFC has already been run online without issues. An offline scan scans the same system files and is unlikely to find different results; the problem is likely with the application's dependencies, not core system files.
- ✗
Run the application in Safe Mode to isolate driver conflicts.
Safe Mode may bypass some issues but does not resolve the root cause. The error message points to a missing DLL entry point, not a driver conflict.
Common exam trap
Common exam trap: answer the scenario, not the keyword
Many certification questions include familiar terms but test a specific constraint. Read the exact wording before choosing an answer that is generally true but wrong for this case.
Technical deep dive
How to think about this question
This question should be treated as a scenario, not a definition check. Identify the problem, the constraint and the best action. Then compare each option against those facts.
KKey Concepts to Remember
- Read the scenario before looking for a memorised answer.
- Find the constraint that changes the correct option.
- Eliminate answers that are true in general but not in this case.
- Use explanations to understand the rule behind the answer.
TExam Day Tips
- Underline the problem statement mentally.
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
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More questions from this exam
Keep practising from the same exam bank, or move into a focused topic page if this question exposed a weak area.
Question 1
A change advisory board (CAB) approved a standard change to update antivirus definitions on all servers. The technician completes the update on a file server and verifies the server is functioning normally. According to change management best practices, what documentation should the technician complete?
Question 2
A company's change management policy requires all server changes to be approved by the Change Advisory Board (CAB). A technician discovers that a critical database server's operating system needs a security patch to comply with a new regulatory requirement that takes effect in one week. The patch has a known risk of causing service downtime. The next scheduled CAB meeting is in two weeks. What should the technician do FIRST?
Question 3
A company is implementing a bring-your-own-device (BYOD) policy and needs to ensure that corporate data on employee mobile devices is protected. Which of the following is the MOST important technical control to implement?
Question 4
A company requires employees to present both a smart card and a PIN to log into their workstations. Which authentication principle is being implemented?
Question 5
A company requires all Windows 10 workstations to be able to join an Active Directory domain. Which edition of Windows 10 must be installed on these workstations?
Question 6
A company wants to allow employees to securely access internal resources from home via the internet. Which method provides the highest level of security for remote desktop connections?
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FAQ
Questions learners often ask
What does this 220-1102 question test?
Read the scenario before looking for a memorised answer.
What is the correct answer to this question?
The correct answer is: Use Dependency Walker or a similar tool to identify the missing DLL. — This error indicates a DLL dependency problem where the application expects a specific function in a DLL that is missing or mismatched. Dependency Walker (depends.exe) or a similar tool can analyze the application's imports and identify which DLL has the missing entry point. SFC has already been run, so offline SFC is redundant. Running in Safe Mode might bypass the error but doesn't fix it. A repair installation is drastic and not the best next step.
What should I do if I get this 220-1102 question wrong?
Identify which 220-1102 exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
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More 220-1102 practice questions
- A change advisory board (CAB) approved a standard change to update antivirus definitions on all servers. The technician…
- A company's change management policy requires all server changes to be approved by the Change Advisory Board (CAB). A te…
- A company is implementing a bring-your-own-device (BYOD) policy and needs to ensure that corporate data on employee mobi…
- A company requires employees to present both a smart card and a PIN to log into their workstations. Which authentication…
- A company requires all Windows 10 workstations to be able to join an Active Directory domain. Which edition of Windows 1…
- A company wants to allow employees to securely access internal resources from home via the internet. Which method provid…
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This 220-1102 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the 220-1102 exam.