easyMultiple Choice
220-1102 Practice Question: A user on iOS 17 complains that their iPhone's…
A user on iOS 17 complains that their iPhone's battery drains quickly and the phone gets warm during normal use. They have not installed any new apps recently. Which built-in tool should you use first to identify the cause?
⚠ Common exam trap
CompTIA often tests the misconception that battery drain is always caused by screen brightness or storage, leading candidates to choose Display & Brightness or iPhone Storage. Another common trap is choosing Battery Health when the goal is to identify the cause of drain; Battery Health shows capacity and throttling, while Settings > Battery shows per-app usage.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Settings > Battery
The user reports rapid battery drain and heat during normal use, which usually indicates an app or process consuming excessive power. The first built-in diagnostic step is Settings > Battery, which shows battery usage by app and activity over the last 24 hours or 10 days, allowing you to identify the specific cause. Battery Health only reports maximum capacity and peak performance capability; it can reveal degradation but does not identify which app or process is causing the drain.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Settings > General > iPhone Storage
Why it's wrong here
Settings > General > iPhone Storage shows storage usage, not battery consumption or heat causes.
- ✓
Settings > Battery
Why this is correct
Settings > Battery shows battery usage by app and activity, making it the first tool to identify what is consuming power.
- ✗
Settings > Privacy > Analytics & Improvements
Why it's wrong here
Settings > Privacy > Analytics & Improvements shows diagnostic logs but not live battery usage by app.
- ✗
Settings > Display & Brightness
Why it's wrong here
Settings > Display & Brightness controls screen brightness, which can contribute to battery drain but does not identify the cause of heat or drain.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This 220-1202 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the 220-1202 exam.