hardMultiple ChoiceObjective-mapped
220-1102 Practice Question: A technician is troubleshooting a recurring…
A technician is troubleshooting a recurring network outage that occurs every Tuesday at 3 PM. After reviewing the change log, the technician finds that a scheduled backup job runs at that time. What is the best course of action?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Document the correlation and propose a change to the backup schedule.
This question tests the ability to correlate documented changes with incidents. The best action is to update the documentation to reflect the impact and then work with the change advisory board to reschedule the backup or mitigate the outage.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Disable the backup job immediately to restore network stability.
Why it's wrong here
Immediately disabling a critical backup job without proper authorization or a formal change management request is a severe violation of operational procedures. This action risks significant data loss, non-compliance with recovery point objectives (RPOs), and could lead to substantial business impact if data needs to be restored from an older, incomplete backup. Technicians must follow established protocols to address issues, even if they appear to be the direct cause of an outage.
- ✓
Document the correlation and propose a change to the backup schedule.
Why this is correct
The most appropriate action is to thoroughly document the observed correlation between the recurring network outage and the backup job's execution time. This documentation provides essential evidence for a formal change request, which would then be submitted to the Change Advisory Board (CAB) for review. The CAB can then evaluate the proposed schedule modification, ensuring that network stability is improved without compromising data integrity or backup compliance.
- ✗
Increase the network bandwidth to accommodate the backup traffic.
Why it's wrong here
Arbitrarily increasing network bandwidth without a formal change request and thorough analysis is an inefficient and potentially costly solution. This approach bypasses established change management procedures and fails to identify the actual bottleneck, which might not be raw bandwidth but rather network device saturation, misconfiguration, or inefficient backup protocols. Such a reactive measure often leads to over-provisioning and does not guarantee resolution of the underlying issue.
- ✗
Ignore the issue since the backup is a critical process.
Why it's wrong here
Ignoring a recurring network outage, even if caused by a critical process like a backup, is professionally irresponsible and unacceptable. Recurring outages negatively impact user productivity, business operations, and potentially service level agreements (SLAs). A technician's duty is to identify, document, and propose solutions for such issues, rather than allowing a known problem to persist indefinitely.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
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