The best course of action is to document the correlation and propose a change to the backup schedule. This is correct because the core skill being tested is correlating change log entries with recurring incidents—identifying that a scheduled change (the backup job) directly causes a pattern of outages. By linking the documented change to the incident timeline, you move from reactive troubleshooting to proactive problem management. On the CompTIA A+ Core 2 220-1202 exam, this scenario tests your understanding of change management and incident correlation, often appearing as a trap where you might be tempted to simply disable the backup or ignore the documentation. The key is to remember that the change log is your first stop for pattern analysis, and the proper resolution involves adjusting the change, not just fixing the symptom. Memory tip: “Log the link, then shift the sync”—always document the correlation before proposing a schedule change.
220-1102 Documentation and Change Management Practice Question
This 220-1202 practice question tests your understanding of documentation and change management. The scenario asks you to isolate a root cause — eliminate options that address a different problem before choosing. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A technician is troubleshooting a recurring network outage that occurs every Tuesday at 3 PM. After reviewing the change log, the technician finds that a scheduled backup job runs at that time. What is the best course of action?
Clue words in this question
Noticing these words before you look at the options changes how you read each choice.
Clue: "best"
Why it matters: Signals that multiple options may be partially correct. Choose the option that most directly solves the exact problem described, not the one that sounds most complete.
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Document the correlation and propose a change to the backup schedule.
This question tests the ability to correlate documented changes with incidents. The best action is to update the documentation to reflect the impact and then work with the change advisory board to reschedule the backup or mitigate the outage.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
✗
Disable the backup job immediately to restore network stability.
Why it's wrong here
Disabling a scheduled backup without authorization could lead to data loss and violates change management.
✓
Document the correlation and propose a change to the backup schedule.
Why this is correct
Proper documentation of the issue allows the CAB to evaluate and approve a schedule change, balancing network performance and backup needs.
Clue confirmation
The clue word "best" in the question point toward this answer.
Related concept
Read the scenario before looking for a memorised answer.
✗
Increase the network bandwidth to accommodate the backup traffic.
Why it's wrong here
Increasing bandwidth without a change request bypasses the process and may not address the root cause.
✗
Ignore the issue since the backup is a critical process.
Why it's wrong here
Ignoring the outage is unacceptable; the impact must be documented and addressed.
Common exam traps
Common exam trap: answer the scenario, not the keyword
Many certification questions include familiar terms but test a specific constraint. Read the exact wording before choosing an answer that is generally true but wrong for this case.
Detailed technical explanation
How to think about this question
This question should be treated as a scenario, not a definition check. Identify the problem, the constraint and the best action. Then compare each option against those facts.
KKey Concepts to Remember
Read the scenario before looking for a memorised answer.
Find the constraint that changes the correct option.
Eliminate answers that are true in general but not in this case.
Use explanations to understand the rule behind the answer.
TExam Day Tips
→Underline the problem statement mentally.
→Watch for words such as best, first, most likely and least administrative effort.
→Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A practitioner preparing for the 220-1202 exam encounters this exact type of scenario on the job. The correct answer here is not the most general option — it is the best answer for the specific constraint described. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Real exam questions reward reading the full scenario before eliminating options, because the constraint defines which answer fits.
Related glossary terms
Concepts from this question explained
These glossary pages explain the core terms tested in this 220-1202 question in full detail.
Identify which 220-1202 exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
Documentation and Change Management — This question tests Documentation and Change Management — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: Document the correlation and propose a change to the backup schedule. — This question tests the ability to correlate documented changes with incidents. The best action is to update the documentation to reflect the impact and then work with the change advisory board to reschedule the backup or mitigate the outage.
What should I do if I get this 220-1202 question wrong?
Identify which 220-1202 exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
Are there clue words in this question I should notice?
Yes — watch for: "best". Signals that multiple options may be partially correct. Choose the option that most directly solves the exact problem described, not the one that sounds most complete.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
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