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220-1102 Practice Question: A help desk technician receives a phone call from…
This 220-1102 practice question tests your understanding of a help desk technician receives a phone call from…. Read the scenario carefully and evaluate each option against the stated constraints before committing to an answer. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A help desk technician receives a phone call from an individual who claims to be a representative from the company's primary software vendor. The caller states there is a critical security vulnerability in the software and requests the technician's administrative username and password to install an emergency patch immediately. The technician suspects social engineering. Which type of social engineering attack is being attempted?
Answer choices
Why each option matters
Good practice is not just finding the correct option. The wrong answers often show the exact trap the exam wants you to fall into.
A
Best answer
Pretexting
Pretexting involves fabricating a believable situation (like a fake software vendor emergency) to manipulate the target into divulging confidential information. This matches the described phone call.
B
Distractor review
Phishing
Phishing usually refers to fraudulent emails or text messages that lure recipients to click malicious links or provide information. While similar, the phone call vector distinguishes this as pretexting.
C
Distractor review
Baiting
Baiting relies on curiosity or greed, offering something like a free movie download or USB drive. The caller does not offer anything; they request credentials under false pretenses.
D
Distractor review
Tailgating
Tailgating is a physical security breach where an unauthorized person follows an authorized person into a secured area. This attack is purely social and does not involve physical access.
Answer analysis
Why the other options are wrong
Understanding why incorrect options are tempting is as important as knowing the correct answer.
- ✗
Phishing
Phishing usually refers to fraudulent emails or text messages that lure recipients to click malicious links or provide information. While similar, the phone call vector distinguishes this as pretexting.
- ✗
Baiting
Baiting relies on curiosity or greed, offering something like a free movie download or USB drive. The caller does not offer anything; they request credentials under false pretenses.
- ✗
Tailgating
Tailgating is a physical security breach where an unauthorized person follows an authorized person into a secured area. This attack is purely social and does not involve physical access.
Common exam trap
Common exam trap: OSPF can fail even when IP connectivity looks correct
OSPF neighbour formation depends on matching areas, timers, network type, authentication and passive-interface behaviour. Do not choose an answer only because the devices can ping.
Technical deep dive
How to think about this question
OSPF questions usually test the details that control adjacency and route selection. Read the neighbour state, area, router ID and interface configuration before deciding what is wrong.
KKey Concepts to Remember
- OSPF neighbours must agree on key parameters.
- Router ID selection can affect neighbour relationships and LSDB output.
- OSPF cost influences the preferred path.
- A route can appear in OSPF information but not become the installed route.
TExam Day Tips
- Check area mismatch first when OSPF adjacency fails.
- Review passive interfaces when a network is advertised but no neighbour forms.
- Use show ip ospf neighbor and show ip route clues carefully.
Key takeaway
OSPF neighbour adjacency depends on matching area, hello/dead timers, network type, and authentication — IP reachability alone is not enough.
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More questions from this exam
Keep practising from the same exam bank, or move into a focused topic page if this question exposed a weak area.
Question 1
A change advisory board (CAB) approved a standard change to update antivirus definitions on all servers. The technician completes the update on a file server and verifies the server is functioning normally. According to change management best practices, what documentation should the technician complete?
Question 2
A company's change management policy requires all server changes to be approved by the Change Advisory Board (CAB). A technician discovers that a critical database server's operating system needs a security patch to comply with a new regulatory requirement that takes effect in one week. The patch has a known risk of causing service downtime. The next scheduled CAB meeting is in two weeks. What should the technician do FIRST?
Question 3
A company is implementing a bring-your-own-device (BYOD) policy and needs to ensure that corporate data on employee mobile devices is protected. Which of the following is the MOST important technical control to implement?
Question 4
A company requires employees to present both a smart card and a PIN to log into their workstations. Which authentication principle is being implemented?
Question 5
A company requires all Windows 10 workstations to be able to join an Active Directory domain. Which edition of Windows 10 must be installed on these workstations?
Question 6
A company wants to allow employees to securely access internal resources from home via the internet. Which method provides the highest level of security for remote desktop connections?
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FAQ
Questions learners often ask
What does this 220-1102 question test?
OSPF neighbours must agree on key parameters.
What is the correct answer to this question?
The correct answer is: Pretexting — Pretexting is a social engineering technique where the attacker creates a fabricated scenario (pretext) to gain the victim's trust and extract sensitive information. In this scenario, the attacker pretends to be from a trusted vendor to obtain login credentials. Phishing (B) typically occurs via email or text with a link, not a phone call. Baiting (C) offers something enticing (e.g., a free USB drive) to trick users. Tailgating (D) involves following an authorized person into a restricted area without proper authentication.
What should I do if I get this 220-1102 question wrong?
Review OSPF neighbour requirements — matching area type, hello and dead timers, network type, stub flags, and authentication. Study show ip ospf neighbor states (INIT, 2-WAY, FULL). Then practise related 220-1102 OSPF questions on adjacency and route selection.
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More 220-1102 practice questions
- A change advisory board (CAB) approved a standard change to update antivirus definitions on all servers. The technician…
- A company's change management policy requires all server changes to be approved by the Change Advisory Board (CAB). A te…
- A company is implementing a bring-your-own-device (BYOD) policy and needs to ensure that corporate data on employee mobi…
- A company requires employees to present both a smart card and a PIN to log into their workstations. Which authentication…
- A company requires all Windows 10 workstations to be able to join an Active Directory domain. Which edition of Windows 1…
- A company wants to allow employees to securely access internal resources from home via the internet. Which method provid…
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This 220-1102 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the 220-1102 exam.