easyMultiple ChoiceObjective-mapped
220-1102 Practice Question: A customer complains that their Windows 11…
A customer complains that their Windows 11 desktop suddenly shows a blue screen with the error 'CRITICAL_PROCESS_DIED' every time they try to launch a specific video editing application. Other programs work fine. What is the most likely cause and the best first troubleshooting step?
⚠ Common exam trap
The CompTIA A+ exam often tests the trap that candidates confuse a system-wide error with a hardware or driver issue, when the error is actually application-specific and best resolved by reinstalling the affected software.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Reinstall the video editing application.
The error 'CRITICAL_PROCESS_DIED' indicates that a critical system process terminated unexpectedly. Since the issue occurs only when launching a specific video editing application and other programs work fine, the problem is isolated to that application's files or dependencies. Reinstalling the application is the most direct first step to replace corrupted or missing components without affecting other system settings.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Run a memory diagnostic to check for faulty RAM.
Why it's wrong here
RAM issues typically cause random crashes across multiple applications, not a single program, so this is less likely.
- ✗
Update the graphics card driver.
Why it's wrong here
While outdated drivers can cause crashes, a driver issue would likely affect more than one application or cause display-related errors.
- ✓
Reinstall the video editing application.
Why this is correct
Reinstalling the application replaces corrupted files that are specific to that program, which is the most direct solution for an app-specific crash.
- ✗
Perform a system restore to a point before the issue started.
Why it's wrong here
System restore could help, but it is a broader solution that may not address the specific app corruption and could revert other settings; reinstalling the app is more targeted.
Go deeper
Related to this question
Learn chapter
Windows Editions and Features
Key term
Windows 11
Windows 11 is Microsoft's latest desktop operating system, offering a redesigned interface, enhanced security features, and improved support for modern hardware.
Key term
Windows
Windows is a family of operating systems developed by Microsoft that manages computer hardware and software, providing a graphical user interface for users to interact with their devices.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This 220-1202 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the 220-1202 exam.