- A
Use tweezers to gently push the ribbon cable into any nearby empty connector.
Why wrong: The cable must be inserted into its specific connector; using an arbitrary connector will not work and may cause a short circuit.
- B
Reboot the laptop to see if the touchpad driver reloads.
Why wrong: The issue is physical disconnection, not a driver problem. Rebooting will not fix a loose cable.
- C
Consult the service manual to identify the correct connector and reseat the cable.
The service manual provides the exact location and orientation for the touchpad ribbon cable, ensuring proper reconnection.
- D
Replace the entire keyboard assembly since the touchpad cable is likely broken.
Why wrong: The cable is merely dislodged, not broken. Replacing the entire assembly is unnecessary and costly.
220-1101 Mobile Device Hardware Servicing Practice Question
This 220-1201 practice question tests your understanding of mobile device hardware servicing. The scenario asks you to isolate a root cause — eliminate options that address a different problem before choosing. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
During a laptop keyboard replacement, a technician accidentally dislodges a small ribbon cable from the touchpad connector. The touchpad is now unresponsive. The technician has never worked on this model before. What is the best course of action to resolve the issue?
Clue words in this question
Noticing these words before you look at the options changes how you read each choice.
Clue:
"best"Why it matters: Signals that multiple options may be partially correct. Choose the option that most directly solves the exact problem described, not the one that sounds most complete.
Clue:
"never"Why it matters: Absolute qualifier. True only if the statement has zero exceptions — be cautious of options that seem obvious but break down in edge cases.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
Consult the service manual to identify the correct connector and reseat the cable.
The technician should consult the device's service manual to locate the correct connector and properly reseat the ribbon cable. This ensures the cable is aligned and locked in place, restoring touchpad functionality. Guessing or forcing the cable can damage the connector.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Use tweezers to gently push the ribbon cable into any nearby empty connector.
Why it's wrong here
The cable must be inserted into its specific connector; using an arbitrary connector will not work and may cause a short circuit.
- ✗
Reboot the laptop to see if the touchpad driver reloads.
Why it's wrong here
The issue is physical disconnection, not a driver problem. Rebooting will not fix a loose cable.
- ✓
Consult the service manual to identify the correct connector and reseat the cable.
Why this is correct
The service manual provides the exact location and orientation for the touchpad ribbon cable, ensuring proper reconnection.
Clue confirmation
The clue words "best", "never" in the question point toward this answer.
Related concept
Read the scenario before looking for a memorised answer.
- ✗
Replace the entire keyboard assembly since the touchpad cable is likely broken.
Why it's wrong here
The cable is merely dislodged, not broken. Replacing the entire assembly is unnecessary and costly.
Common exam traps
Common exam trap: answer the scenario, not the keyword
Many certification questions include familiar terms but test a specific constraint. Read the exact wording before choosing an answer that is generally true but wrong for this case.
Detailed technical explanation
How to think about this question
This question should be treated as a scenario, not a definition check. Identify the problem, the constraint and the best action. Then compare each option against those facts.
KKey Concepts to Remember
- Read the scenario before looking for a memorised answer.
- Find the constraint that changes the correct option.
- Eliminate answers that are true in general but not in this case.
- Use explanations to understand the rule behind the answer.
TExam Day Tips
- Underline the problem statement mentally.
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A practitioner preparing for the 220-1201 exam encounters this exact type of scenario on the job. The correct answer here is not the most general option — it is the best answer for the specific constraint described. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Real exam questions reward reading the full scenario before eliminating options, because the constraint defines which answer fits.
What to study next
Got this wrong? Here's your next step.
Identify which 220-1201 exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
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Mobile Device Hardware Servicing — study guide chapter
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FAQ
Questions learners often ask
What does this 220-1201 question test?
Mobile Device Hardware Servicing — This question tests Mobile Device Hardware Servicing — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: Consult the service manual to identify the correct connector and reseat the cable. — The technician should consult the device's service manual to locate the correct connector and properly reseat the ribbon cable. This ensures the cable is aligned and locked in place, restoring touchpad functionality. Guessing or forcing the cable can damage the connector.
What should I do if I get this 220-1201 question wrong?
Identify which 220-1201 exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
Are there clue words in this question I should notice?
Yes — watch for: "best", "never". Signals that multiple options may be partially correct. Choose the option that most directly solves the exact problem described, not the one that sounds most complete.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
About these practice questions
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Last reviewed: Jun 18, 2026
This 220-1201 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the 220-1201 exam.
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