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220-1101 Hardware Practice Question

A technician is building a workstation with a motherboard that has four DIMM slots arranged as two channels (slots 1/2 for channel A, slots 3/4 for channel B). The technician installs two identical 8 GB DDR4 modules in slots 1 and 2. The system POSTs successfully and shows 16 GB of RAM, but subsequent memory benchmarks indicate that the memory bandwidth is only half of the expected value. Which of the following should the technician do to resolve this issue?

⚠ Common exam trap

A common mix-up: candidates assume any two identical modules automatically run in dual-channel mode, overlooking that the modules must be installed in separate channels (e.g., slots 1 and 3) to enable interleaving.

Answer choices

Why each option matters

Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.

Correct answer & explanation

✓

Move one of the RAM modules to slot 3

The motherboard has two memory channels: channel A (slots 1 and 2) and channel B (slots 3 and 4). Installing both modules in slots 1 and 2 places them on the same channel, which prevents dual-channel interleaving. This halves the memory bandwidth because the CPU can only access one module at a time per channel. Moving one module to slot 3 (channel B) enables dual-channel mode, doubling the effective bandwidth.

Answer analysis

Option-by-option breakdown

For each option: why learners choose it and why it is or isn't the right answer here.

  • ✗

    Enable XMP (Extreme Memory Profile) in the BIOS

    Why it's wrong here

    Enable XMP (Extreme Memory Profile) in the BIOS: XMP loads factory-validated overclocking profiles that adjust the memory multiplier, timings, and voltage to run the module at its rated speed, but it does not alter the physical routing of the memory bus or the channel assignment of populated slots. Channel mode is determined entirely by which DIMM slots are occupied relative to the memory controller's channel topology — a dual-channel board has separate independent channels, and switching from one to two channels requires a module physically present in a slot on the second channel. Since XMP only modifies operating parameters of the memory already installed, it cannot merge two modules in the same channel into dual-channel operation.

  • ✓

    Move one of the RAM modules to slot 3

    Why this is correct

    Move one of the RAM modules to slot 3: On a typical four-slot dual-channel motherboard, slots 1 and 2 belong to channel A while slots 3 and 4 belong to channel B; installing both modules in slots 1 and 2 forces the memory controller to run single-channel, using only one 64-bit data bus. By moving one module to slot 3, you end up with one DIMM in channel A (slot 1) and one in channel B (slot 3), allowing the memory controller to activate interleaved dual-channel mode. This restores the full 128-bit effective bandwidth, which is exactly the symptom the user is experiencing after adding a second module.

  • ✗

    Replace both modules with single-rank modules

    Why it's wrong here

    Replace both modules with single-rank modules: A memory rank is a set of DRAM chips that share the same data bus and chip-select lines; single-rank modules have one such set, dual-rank have two, and this affects rank-to-rank interleaving and bank conflicts within a single channel, but it has no bearing on how many channels are utilized. The number of channels activated is dictated by the memory controller's detection of which DIMM slots physically have modules, not by the rank count of those modules. If both modules remain in slots 1 and 2, replacing them with single-rank versions still leaves both on channel A, so the system will continue to operate in single-channel mode.

    When this WOULD be correct

    If the motherboard requires single-rank modules for dual-channel operation or if the installed dual-rank modules are causing instability or reduced performance due to rank limitations (e.g., older chipsets with limited rank support), replacing them with single-rank modules would be correct.

  • ✗

    Increase the memory voltage in the BIOS

    Why it's wrong here

    Increase the memory voltage in the BIOS: Raising DRAM voltage (VDD) provides additional power headroom to improve signal integrity at high frequencies or tighten timings, but it is a purely electrical parameter that does not interact with the memory controller's channel mapping. The channel configuration is determined during memory training by the controller enumerating which slots have DIMMs; no voltage setting can convince it to use a channel with no memory installed. Since the problem is physical slot population across channels, voltage adjustment is irrelevant and will not restore the missing memory bandwidth.

    When this WOULD be correct

    A technician installs memory that fails to run at its rated speed (e.g., 3200 MHz) and the system defaults to a lower speed. Enabling XMP or increasing voltage slightly could help achieve the rated speed, but voltage increase alone is rarely the first step.

Option-by-option analysis

Why each answer is right or wrong

Understanding why wrong answers are wrong — and when they would be correct — is what separates a 750 score from a 900. The 220-1101 exam frequently reuses these exact scenarios with slightly different constraints.

✓Move one of the RAM modules to slot 3Correct answer▾

Why this is correct

Move one of the RAM modules to slot 3: On a typical four-slot dual-channel motherboard, slots 1 and 2 belong to channel A while slots 3 and 4 belong to channel B; installing both modules in slots 1 and 2 forces the memory controller to run single-channel, using only one 64-bit data bus. By moving one module to slot 3, you end up with one DIMM in channel A (slot 1) and one in channel B (slot 3), allowing the memory controller to activate interleaved dual-channel mode. This restores the full 128-bit effective bandwidth, which is exactly the symptom the user is experiencing after adding a second module.

✗Replace both modules with single-rank modulesWrong answer — click to see why▾

Why this is wrong here

The modules are already identical and the system detects 16 GB, so single-rank vs. dual-rank is not the issue. The bandwidth problem is due to using only one memory channel (slots 1 and 2 are on the same channel), not the rank configuration.

★ When this WOULD be the correct answer

If the motherboard requires single-rank modules for dual-channel operation or if the installed dual-rank modules are causing instability or reduced performance due to rank limitations (e.g., older chipsets with limited rank support), replacing them with single-rank modules would be correct.

Why candidates choose this

Candidates may confuse rank configuration with channel configuration, thinking that single-rank modules always provide better performance or that rank mismatch causes bandwidth issues, when the actual problem is channel utilization.

✗Increase the memory voltage in the BIOSWrong answer — click to see why▾

Why this is wrong here

Increasing memory voltage is typically done to stabilize overclocked memory, not to fix bandwidth issues caused by improper channel configuration. The problem is that both modules are in the same channel, so voltage adjustment won't enable dual-channel operation.

★ When this WOULD be the correct answer

A technician installs memory that fails to run at its rated speed (e.g., 3200 MHz) and the system defaults to a lower speed. Enabling XMP or increasing voltage slightly could help achieve the rated speed, but voltage increase alone is rarely the first step.

Why candidates choose this

Candidates may think that increasing voltage can improve memory performance or fix any suboptimal behavior, confusing voltage adjustment with enabling dual-channel or XMP profiles.

Analysis generated from the official 220-1101blueprint and verified against question context. The “when correct” sections are what AI assistants cite when candidates ask “what’s the difference between these options?”

Visual reference

Client Recursive Resolver Root DNS (13 root servers) TLD DNS (.com, .org, …) Authoritative example.com query IP addr answer

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Written by Johnson Ajibi, MSc IT Security

Senior Network & Security Engineer · founder of Courseiva

This 220-1101 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the 220-1101 exam.