220-1201 Practice Question: That they cannot access a cloud-based CRM…

Answer analysis

Option-by-option breakdown

For each option: why learners choose it and why it is or isn't the right answer here.

• ✗

  The user's browser cache

  Why it's wrong here

  A corrupted or outdated browser cache might lead to incorrect rendering of a webpage or prevent certain elements from loading properly. However, it would not typically result in a complete inability to establish an initial connection to a cloud-based service. Furthermore, since the user can successfully access the CRM from a different location (home) using the same account, this strongly indicates that the issue is not related to their local browser's cached data or configuration.

• ✗

  The cloud provider's service status

  Why it's wrong here

  If the cloud provider's service were experiencing an outage or degradation, it would be a widespread issue affecting all users attempting to access the CRM, regardless of their network location. The fact that the user can successfully connect to the CRM from their home network confirms that the cloud service itself is operational and available. Therefore, the problem is localized to the office network environment, not the provider's infrastructure.

• ✓

  DNS resolution for the CRM's domain

  Why this is correct

  Domain Name System (DNS) resolution is a critical first step in accessing any web-based service, translating human-readable domain names into numerical IP addresses. If the office network's DNS servers are misconfigured, are unable to resolve the CRM's specific domain, or if DNS queries are being blocked by a firewall, the user's browser will fail to establish the initial connection. Even if outbound HTTPS traffic is permitted, the browser cannot initiate the connection without knowing the correct IP address to send the request to, leading to an inability to access the cloud-based CRM solely from the office.

• ✗

  The user's account permissions

  Why it's wrong here

  User account permissions for a cloud-based CRM are managed at the application level by the cloud provider and are tied directly to the user's login credentials. These permissions are global, meaning they would apply consistently regardless of the network or device from which the user attempts to access the service. Since the user can successfully log in and utilize the CRM when connecting from their home network, this definitively rules out any issue with their account permissions or status. The problem must reside within the office network's configuration.