Question 798 of 972
mediumMultiple ChoiceObjective-mapped
220-1201 Practice Question: That their computer will not boot and displays an…
A user reports that their computer will not boot and displays an 'Operating System Not Found' error. They recently installed a new SATA SSD and connected it to the motherboard. What is the most likely cause?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The boot order in BIOS is not set to the new SSD.
If the boot order is not set to the new SSD, the system may try to boot from another drive or nothing, causing the error. The SSD itself is likely fine, and cables are usually detected if properly connected.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
The SATA cable is faulty.
Why it's wrong here
If the SATA data cable connecting the SSD to the motherboard is faulty, the most common outcome is that the BIOS/UEFI will not detect the SSD at all. Without detection, the drive cannot be listed as a boot option, nor can the system attempt to load an operating system from it. While a faulty cable could also lead to intermittent read errors, complete non-detection is a more direct and frequent consequence, preventing any boot attempt from that specific drive.
- ✗
The SSD is not compatible with the motherboard.
Why it's wrong here
Modern SATA SSDs adhere to widely accepted industry standards (e.g., SATA III) and are designed for broad compatibility with motherboards equipped with standard SATA ports. True hardware incompatibility between a standard SATA SSD and a contemporary motherboard is exceedingly rare, especially if the drive is physically connected and powered. The system would typically still detect the drive, even if specific advanced features might not be fully utilized, making fundamental incompatibility an unlikely cause for a complete boot failure.
- ✓
The boot order in BIOS is not set to the new SSD.
Why this is correct
When a new SSD containing the operating system is installed, the BIOS/UEFI must be explicitly configured to prioritize booting from this specific drive. If the boot order remains set to an old drive, a non-existent device, or attempts to boot from a network, the system will fail to locate the operating system's bootloader on the new SSD. This common oversight results in errors such as 'No boot device found' or 'Operating System not found,' despite the OS being correctly installed on the new drive.
- ✗
The SSD needs to be formatted before use.
Why it's wrong here
An unformatted SSD would still be detected by the BIOS/UEFI as a physical storage device, appearing in the system's hardware list. However, without a file system and an installed operating system, the drive lacks the necessary bootloader and OS files to initiate the boot process. While the computer cannot boot from an unformatted drive, the issue isn't the formatting itself, but rather the absence of a bootable operating system, which is a separate step after formatting.
About these practice questions
Courseiva creates original exam-style practice questions with explanations and wrong-answer analysis. It does not publish real exam questions, exam dumps, or protected exam content. Learn why practice questions differ from exam dumps →
Last reviewed: Jun 18, 2026
This 220-1201 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the 220-1201 exam.
Question Discussion
Share a tip, memory trick, or ask about the reasoning behind this question. Do not post real exam questions, leaked content, braindumps, or copyrighted exam material. Comments are moderated and may be removed without notice.
Sign in to join the discussion.