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220-1201 Practice Question: That their Android tablet frequently crashes when…
A user reports that their Android tablet frequently crashes when using a specific note-taking app, but other apps work fine. They have already cleared the app cache and data. What should you do next to resolve the issue?
⚠ Common exam trap
The 220-1201 exam often tests the candidate's ability to follow a logical troubleshooting hierarchy, and the trap here is that many candidates jump to a factory reset (Option A) as a quick fix, ignoring that the problem is isolated to one app and a less destructive step (reinstall) should be tried first.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Uninstall and reinstall the note-taking app.
Since the issue is isolated to a single app and persists after clearing cache and data, the next logical step is to uninstall and reinstall the app. This replaces the app's APK and all its associated files, eliminating any corrupted installation or misconfigured permissions that clearing data did not fix. A factory reset or hardware replacement is premature when the problem is application-specific.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Perform a factory reset on the tablet.
Why it's wrong here
A factory reset reverts the device to its original out-of-box state, erasing all user data, installed applications, and customized settings. While it can resolve deep-seated system issues, it is an extreme measure for an app-specific problem and should only be considered after less intrusive troubleshooting steps have failed. This action would cause significant data loss and inconvenience for the user, making it an inappropriate initial response to a single app crashing.
- ✓
Uninstall and reinstall the note-taking app.
Why this is correct
Uninstalling an application removes its core files, cached data, and associated settings, often resolving issues caused by corrupted installations or conflicting configurations. Reinstalling the app from a trusted source, like the Google Play Store, ensures that the latest stable version is downloaded, which may include bug fixes or performance improvements addressing the crashing behavior. This process effectively provides a clean slate for the application without affecting other user data or system settings.
- ✗
Disable the tablet's antivirus software.
Why it's wrong here
Antivirus software primarily monitors for malicious activity and typically operates at a system level, not interfering with the normal execution of legitimate applications to the point of causing crashes. While rare conflicts can occur, disabling security software is generally not a primary troubleshooting step for an application crash, as it introduces security risks and is unlikely to resolve a specific app's instability. Furthermore, if the app were truly malicious, the antivirus would likely flag it, not cause it to crash.
- ✗
Replace the tablet's battery.
Why it's wrong here
A failing or degraded battery typically manifests as rapid discharge, unexpected device shutdowns, or an inability to hold a charge, affecting the entire device's operation. It is highly improbable that a battery issue would selectively cause only one specific application, such as a note-taking app, to crash while other applications and system functions remain stable. Therefore, replacing the battery would not address the root cause of an app-specific crashing problem.
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Related to this question
Learn chapter
Laptop Hardware and Components
Key term
Tablet
A tablet is a portable computing device with a touchscreen interface, typically larger than a smartphone but smaller than a laptop, used for browsing, media consumption, and light productivity tasks.
Key term
Android
Android is an open-source operating system used primarily on mobile devices like smartphones and tablets, developed by Google.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This 220-1201 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the 220-1201 exam.