- A
Increase the touchpad sensitivity in the operating system settings.
Why wrong: Increasing sensitivity would make the touchpad more responsive to light touches, potentially worsening the problem. The issue is that it's too sensitive to palm contact.
- B
Update the touchpad driver from the manufacturer's website.
Why wrong: While driver updates can fix bugs, the most likely and immediate fix for this specific symptom is a built-in palm rejection setting. Driver updates are a secondary step.
- C
Enable the 'Ignore accidental touches' or 'PalmCheck' feature in the touchpad settings.
This feature is designed specifically to suppress touchpad input when the keyboard is being used, preventing the exact symptom described. It is the quickest and most effective first step.
- D
Disable the touchpad entirely and use an external mouse.
Why wrong: This is a workaround, not a fix. The user wants to use the built-in touchpad, so this does not resolve the underlying problem.
Quick Answer
The answer is to enable the 'Ignore accidental touches' or 'PalmCheck' feature in the touchpad settings. This is the correct first step because erratic cursor jumps while typing are almost always caused by the user's palms brushing the touchpad surface, and the palm rejection software is designed to suppress that input. On the CompTIA A+ Core 1 220-1201 exam, this scenario tests your understanding of input device configuration and common user complaints; a common trap is to immediately suspect driver corruption or hardware failure, but the exam emphasizes checking software settings first. Remember that cleaning the surface only addresses dirt, not the underlying palm rejection logic. A quick memory tip: think "Palm before Driver" — always verify the palm rejection setting before reinstalling touchpad drivers.
220-1101 Mobile Devices Troubleshooting Practice Question
This 220-1201 practice question tests your understanding of mobile devices troubleshooting. The scenario asks you to isolate a root cause — eliminate options that address a different problem before choosing. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A user complains that their laptop's touchpad cursor jumps erratically while typing. They have cleaned the touchpad surface, but the issue persists. Which configuration change should you try first?
Clue words in this question
Noticing these words before you look at the options changes how you read each choice.
Clue:
"first"Why it matters: Order matters here. You are being tested on which action comes before the others — not which action is generally useful.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
Enable the 'Ignore accidental touches' or 'PalmCheck' feature in the touchpad settings.
Erratic cursor movement while typing is a classic sign of palm rejection not working correctly. The most common fix is to enable the 'disable touchpad while typing' feature in the touchpad settings. This prevents accidental input from the user's palms during typing.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Increase the touchpad sensitivity in the operating system settings.
Why it's wrong here
Increasing sensitivity would make the touchpad more responsive to light touches, potentially worsening the problem. The issue is that it's too sensitive to palm contact.
- ✗
Update the touchpad driver from the manufacturer's website.
Why it's wrong here
While driver updates can fix bugs, the most likely and immediate fix for this specific symptom is a built-in palm rejection setting. Driver updates are a secondary step.
- ✓
Enable the 'Ignore accidental touches' or 'PalmCheck' feature in the touchpad settings.
Why this is correct
This feature is designed specifically to suppress touchpad input when the keyboard is being used, preventing the exact symptom described. It is the quickest and most effective first step.
Clue confirmation
The clue word "first" in the question point toward this answer.
Related concept
Read the scenario before looking for a memorised answer.
- ✗
Disable the touchpad entirely and use an external mouse.
Why it's wrong here
This is a workaround, not a fix. The user wants to use the built-in touchpad, so this does not resolve the underlying problem.
Common exam traps
Common exam trap: answer the scenario, not the keyword
Many certification questions include familiar terms but test a specific constraint. Read the exact wording before choosing an answer that is generally true but wrong for this case.
Detailed technical explanation
How to think about this question
This question should be treated as a scenario, not a definition check. Identify the problem, the constraint and the best action. Then compare each option against those facts.
KKey Concepts to Remember
- Read the scenario before looking for a memorised answer.
- Find the constraint that changes the correct option.
- Eliminate answers that are true in general but not in this case.
- Use explanations to understand the rule behind the answer.
TExam Day Tips
- Underline the problem statement mentally.
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A practitioner preparing for the 220-1201 exam encounters this exact type of scenario on the job. The correct answer here is not the most general option — it is the best answer for the specific constraint described. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Real exam questions reward reading the full scenario before eliminating options, because the constraint defines which answer fits.
What to study next
Got this wrong? Here's your next step.
Identify which 220-1201 exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
- →
Mobile Devices Troubleshooting — study guide chapter
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Mobile Devices Troubleshooting practice questions
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CompTIA A+ Core 1 220-1201 study guide
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FAQ
Questions learners often ask
What does this 220-1201 question test?
Mobile Devices Troubleshooting — This question tests Mobile Devices Troubleshooting — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: Enable the 'Ignore accidental touches' or 'PalmCheck' feature in the touchpad settings. — Erratic cursor movement while typing is a classic sign of palm rejection not working correctly. The most common fix is to enable the 'disable touchpad while typing' feature in the touchpad settings. This prevents accidental input from the user's palms during typing.
What should I do if I get this 220-1201 question wrong?
Identify which 220-1201 exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
Are there clue words in this question I should notice?
Yes — watch for: "first". Order matters here. You are being tested on which action comes before the others — not which action is generally useful.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
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Last reviewed: Jun 18, 2026
This 220-1201 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the 220-1201 exam.
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