This 220-1201 practice question tests your understanding of network services. The scenario asks you to isolate a root cause — eliminate options that address a different problem before choosing. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A user complains that their laptop cannot connect to the company's wireless network, but other devices work fine. The network uses WPA2-Enterprise with 802.1X authentication. Which service is most likely misconfigured on the laptop?
Clue words in this question
Noticing these words before you look at the options changes how you read each choice.
Clue: "most likely"
Why it matters: Probability qualifier — the question wants the most probable cause or outcome, not a guaranteed one. Eliminate low-probability options.
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The 802.1X authentication method is set to PEAP instead of EAP-TLS.
This question tests knowledge of enterprise wireless authentication. WPA2-Enterprise uses RADIUS for centralized authentication. If the laptop's 802.1X settings are wrong, it will fail authentication even though the network is operational.
Key principle: Authentication proves identity; authorization controls what that identity can do after login. Both must work for full privileged access.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
✗
The DHCP server is out of addresses.
Why it's wrong here
Other devices work, so DHCP is fine; the issue is specific to this laptop.
✗
The DNS server address is incorrect.
Why it's wrong here
DNS issues would affect name resolution after connection, not prevent association or authentication.
✗
The RADIUS server is offline.
Why it's wrong here
If the RADIUS server were offline, no devices would connect, but others work.
✓
The 802.1X authentication method is set to PEAP instead of EAP-TLS.
Why this is correct
A mismatch in the EAP method (e.g., requiring certificates but using passwords) will cause authentication failure for that client.
Clue confirmation
The clue word "most likely" in the question point toward this answer.
Related concept
Authentication checks who the user is.
Common exam traps
Common exam trap: authentication is not authorization
Logging in proves the user can authenticate. It does not automatically mean the user is allowed to enter privileged or configuration mode. Watch for AAA authorization, privilege level and command authorization details.
Detailed technical explanation
How to think about this question
This kind of question is testing the difference between identity and permission. A user may successfully log in to a router because authentication is working, but still fail to enter configuration mode because authorization is missing, misconfigured or mapped to a lower privilege level.
KKey Concepts to Remember
Authentication checks who the user is.
Authorization controls what the user is allowed to do after login.
Privilege levels affect access to EXEC and configuration commands.
AAA, TACACS+ and RADIUS can separate login success from command access.
TExam Day Tips
→Do not assume successful login means full administrative access.
→Look for words such as cannot enter configuration mode, privilege level, authorization or command access.
→Separate login problems from permission problems before choosing the answer.
Key takeaway
Authentication proves identity; authorization controls what that identity can do after login. Both must work for full privileged access.
Real-world example
How this comes up in practice
A junior network technician can log in to a core router but cannot reach the enable prompt or configuration mode. The AAA server is authenticating the login — but the authorisation policy only grants privilege level 1, not 15. Authentication (who you are) is working; authorisation (what you can do) is not.
Related glossary terms
Concepts from this question explained
These glossary pages explain the core terms tested in this 220-1201 question in full detail.
Review Cisco AAA concepts — authentication, authorization, and accounting. Study privilege levels (0–15), command authorization under TACACS+, and how RADIUS differs. Then practise related 220-1201 questions on access control and AAA configuration.
Network Services — This question tests Network Services — Authentication checks who the user is..
What is the correct answer to this question?
The correct answer is: The 802.1X authentication method is set to PEAP instead of EAP-TLS. — This question tests knowledge of enterprise wireless authentication. WPA2-Enterprise uses RADIUS for centralized authentication. If the laptop's 802.1X settings are wrong, it will fail authentication even though the network is operational.
What should I do if I get this 220-1201 question wrong?
Review Cisco AAA concepts — authentication, authorization, and accounting. Study privilege levels (0–15), command authorization under TACACS+, and how RADIUS differs. Then practise related 220-1201 questions on access control and AAA configuration.
Are there clue words in this question I should notice?
Yes — watch for: "most likely". Probability qualifier — the question wants the most probable cause or outcome, not a guaranteed one. Eliminate low-probability options.
What is the key concept behind this question?
Authentication checks who the user is.
About these practice questions
Courseiva creates original exam-style practice questions with explanations and wrong-answer analysis. It does not publish real exam questions, exam dumps, or protected exam content. Learn why practice questions differ from exam dumps →
Share a tip, memory trick, or ask about the reasoning behind this question. Do not post real exam questions, leaked content, braindumps, or copyrighted exam material. Comments are moderated and may be removed without notice.
This 220-1201 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the 220-1201 exam.
Question Discussion
Share a tip, memory trick, or ask about the reasoning behind this question. Do not post real exam questions, leaked content, braindumps, or copyrighted exam material. Comments are moderated and may be removed without notice.
Sign in to join the discussion.