hardMultiple Choice
220-1201 Practice Question: A technician is upgrading a workstation and…
A technician is upgrading a workstation and notices that the new CPU is not listed in the motherboard's supported CPU list. The motherboard uses an LGA 1200 socket. What is the most likely issue?
⚠ Common exam trap
220-1201 often tests the misconception that matching the socket (LGA 1200) guarantees CPU compatibility — candidates forget that chipset and BIOS support are equally critical.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The motherboard's chipset does not support that CPU generation
LGA 1200 is a physical socket used by Intel's 10th and 11th generation Core processors, but the socket alone does not guarantee CPU support — the motherboard chipset (e.g., H410, B460, Z490, H510, B560, Z590) determines which CPU generations are compatible. If the CPU is not on the QVL (Qualified Vendor List), the chipset likely does not support that generation, even though it physically fits.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
The CPU is physically too large for the socket
Why it's wrong here
If the CPU and motherboard share the same socket type, such as LGA 1200, the physical dimensions of the CPU package are standardized to fit that socket precisely. A CPU designed for a specific socket will physically align and seat correctly. Therefore, a CPU being "physically too large" is not a common issue when the socket types are identical; rather, it implies a mismatch in socket design itself, which is a different problem than a CPU from an unsupported generation.
- ✓
The motherboard's chipset does not support that CPU generation
Why this is correct
Even if a CPU physically fits into a motherboard's socket, the motherboard's chipset must be specifically designed to support that CPU's generation. Newer CPU generations often introduce architectural changes, updated memory controllers, or different power delivery requirements that an older chipset, even with the same physical socket, cannot properly manage. This incompatibility prevents the system from booting, recognizing the CPU, or operating stably, making chipset support a fundamental requirement for CPU functionality.
- ✗
The CPU requires more power than the motherboard can provide
Why it's wrong here
While a CPU's power requirements are important, motherboards are generally designed with Voltage Regulator Modules (VRMs) capable of supplying sufficient power for CPUs within their supported generation and socket type. If a CPU is incompatible due to chipset generation, the system won't even attempt to draw full power or boot properly. Power delivery issues typically arise from extreme overclocking or attempting to run a very high-TDP CPU on an entry-level motherboard, but chipset incompatibility is a more primary and fundamental reason for a CPU not functioning at all.
- ✗
The CPU is a server-grade processor not meant for workstations
Why it's wrong here
Server-grade processors, such as Intel Xeon or AMD EPYC, are designed for high-performance, multi-core, and often multi-socket server environments. These CPUs typically utilize entirely different physical sockets (e.g., LGA 3647, SP3) and motherboard architectures compared to consumer or workstation CPUs. An LGA 1200 CPU is specifically designed for mainstream desktop and entry-level workstation use, making the classification as a "server-grade processor" inaccurate for this particular socket type.
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Related to this question
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Troubleshoot: Motherboard Issues
Key term
CPU
The Central Processing Unit (CPU) is the main electronic brain of a computer that carries out instructions from software by performing basic arithmetic, logic, control, and input/output operations.
Key term
Motherboard
The main circuit board inside a computer that connects all components so they can communicate with each other and receive power.
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed September 2026 · checked against the official CompTIA exam blueprint
This 220-1201 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the 220-1201 exam.