- A
Check if the device has a static IP address configured.
A static IP that is incorrect or conflicts with other devices can prevent Wi-Fi connectivity. The technician should check the IP settings in the Wi-Fi configuration.
- B
Check the device's MAC address filter on the router.
Why wrong: MAC filtering would block the device from connecting to specific networks, but the scenario says it cannot connect to any Wi-Fi network, not just one.
- C
Check if the device's date and time are correct.
Why wrong: Incorrect date/time can cause SSL errors but typically does not prevent initial Wi-Fi association.
- D
Check if the device's Bluetooth is interfering.
Why wrong: Bluetooth and Wi-Fi can interfere on the 2.4 GHz band, but this would cause intermittent issues, not a complete inability to connect to any network.
Quick Answer
The answer is to check if the device has a static IP address configured. When a smartphone cannot connect to any Wi-Fi network despite the adapter being enabled and other devices working fine, a static IP configuration is a prime suspect because it overrides the DHCP server’s ability to assign a valid, unique address. If the manually entered IP is outside the network’s range or conflicts with another device, the connection fails entirely. On the CompTIA A+ Core 1 220-1201 exam, this scenario tests your understanding of IP addressing and DHCP versus static assignment—a common trap is to immediately blame the router or antenna, but the device’s own network settings are the logical next step. Remember the mnemonic “Static Stops DHCP” to recall that a fixed IP blocks automatic address assignment, leaving the smartphone unable to join any network.
220-1101 Mobile Device Network Connectivity Practice Question
This 220-1201 practice question tests your understanding of mobile device network connectivity. The scenario asks you to isolate a root cause — eliminate options that address a different problem before choosing. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A technician is troubleshooting a smartphone that cannot connect to any Wi-Fi network. The technician has already verified that the device's Wi-Fi adapter is enabled and that other devices can connect to the same networks. What should the technician check next?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
Check if the device has a static IP address configured.
A static IP address can prevent a device from obtaining a valid IP from the DHCP server, causing connection failure. This is a common issue when a device has been manually configured with an IP that is not in the network's range or is already in use.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Check if the device has a static IP address configured.
Why this is correct
A static IP that is incorrect or conflicts with other devices can prevent Wi-Fi connectivity. The technician should check the IP settings in the Wi-Fi configuration.
Related concept
Read the scenario before looking for a memorised answer.
- ✗
Check the device's MAC address filter on the router.
Why it's wrong here
MAC filtering would block the device from connecting to specific networks, but the scenario says it cannot connect to any Wi-Fi network, not just one.
- ✗
Check if the device's date and time are correct.
Why it's wrong here
Incorrect date/time can cause SSL errors but typically does not prevent initial Wi-Fi association.
- ✗
Check if the device's Bluetooth is interfering.
Why it's wrong here
Bluetooth and Wi-Fi can interfere on the 2.4 GHz band, but this would cause intermittent issues, not a complete inability to connect to any network.
Common exam traps
Common exam trap: answer the scenario, not the keyword
Many certification questions include familiar terms but test a specific constraint. Read the exact wording before choosing an answer that is generally true but wrong for this case.
Trap categories for this question
Scenario analysis trap
MAC filtering would block the device from connecting to specific networks, but the scenario says it cannot connect to any Wi-Fi network, not just one.
Detailed technical explanation
How to think about this question
This question should be treated as a scenario, not a definition check. Identify the problem, the constraint and the best action. Then compare each option against those facts.
KKey Concepts to Remember
- Read the scenario before looking for a memorised answer.
- Find the constraint that changes the correct option.
- Eliminate answers that are true in general but not in this case.
- Use explanations to understand the rule behind the answer.
TExam Day Tips
- Underline the problem statement mentally.
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A practitioner preparing for the 220-1201 exam encounters this exact type of scenario on the job. The correct answer here is not the most general option — it is the best answer for the specific constraint described. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Real exam questions reward reading the full scenario before eliminating options, because the constraint defines which answer fits.
What to study next
Got this wrong? Here's your next step.
Identify which 220-1201 exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
- →
Mobile Device Network Connectivity — study guide chapter
Learn the concepts, then practise the questions
- →
Mobile Device Network Connectivity practice questions
Targeted practice on this topic area only
- →
All 220-1201 questions
1,020 questions across all exam domains
- →
CompTIA A+ Core 1 220-1201 study guide
Full concept coverage aligned to exam objectives
- →
220-1201 practice test guide
How to use practice tests most effectively before exam day
Related practice questions
Related 220-1201 practice-question pages
Use these pages to review the topic behind this question. This is how one missed question becomes focused revision.
Mobile Device Hardware Servicing practice questions
Practise 220-1201 questions linked to Mobile Device Hardware Servicing.
Mobile Device Connection Methods practice questions
Practise 220-1201 questions linked to Mobile Device Connection Methods.
Mobile Device Accessories practice questions
Practise 220-1201 questions linked to Mobile Device Accessories.
Mobile Device Network Connectivity practice questions
Practise 220-1201 questions linked to Mobile Device Network Connectivity.
Mobile Device Application Support practice questions
Practise 220-1201 questions linked to Mobile Device Application Support.
Network Protocols practice questions
Practise 220-1201 questions linked to Network Protocols.
TCP & UDP Ports practice questions
Practise 220-1201 questions linked to TCP & UDP Ports.
Wireless Networking Technologies practice questions
Practise 220-1201 questions linked to Wireless Networking Technologies.
Network Services practice questions
Practise 220-1201 questions linked to Network Services.
Network Configuration Concepts practice questions
Practise 220-1201 questions linked to Network Configuration Concepts.
Common Networking Hardware practice questions
Practise 220-1201 questions linked to Common Networking Hardware.
IP Addressing practice questions
Practise 220-1201 questions linked to IP Addressing.
Practice this exam
Start a free 220-1201 practice session
Short sessions build daily habit. Longer sessions build exam-day stamina. Try a timed session to simulate real conditions.
FAQ
Questions learners often ask
What does this 220-1201 question test?
Mobile Device Network Connectivity — This question tests Mobile Device Network Connectivity — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: Check if the device has a static IP address configured. — A static IP address can prevent a device from obtaining a valid IP from the DHCP server, causing connection failure. This is a common issue when a device has been manually configured with an IP that is not in the network's range or is already in use.
What should I do if I get this 220-1201 question wrong?
Identify which 220-1201 exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
About these practice questions
Courseiva creates original exam-style practice questions with explanations and wrong-answer analysis. It does not publish real exam questions, exam dumps, or protected exam content. Learn why practice questions differ from exam dumps →
Same concept, more angles
1 more ways this is tested on 220-1201
These questions test the same concept from different angles. Work through them to make sure you can recognise it however the exam phrases it.
Variation 1. A user reports that their laptop can see multiple Wi-Fi networks but cannot connect to any of them. Other devices in the same location connect without issue. What is the most likely cause?
medium- A.The laptop's wireless adapter is disabled in Device Manager.
- B.The Wi-Fi router is out of range.
- ✓ C.The laptop has an incorrect or outdated Wi-Fi password saved for the networks.
- D.The laptop's Bluetooth is interfering with Wi-Fi.
Why C: Seeing networks but failing to connect often points to a misconfiguration on the device, such as an incorrect security key or saved credentials that no longer match. This is a common troubleshooting step.
Keep practising
More 220-1201 practice questions
- A customer reports that their laptop's touchpad is unresponsive after they spilled a small amount of liquid on the keybo…
- A technician is replacing a cracked screen on a smartphone. After removing the old screen, they notice a small, flat, re…
- A user complains that their tablet's battery drains very quickly, even when not in use. The device is one year old and w…
- A technician is installing a new SSD into a customer's laptop. After removing the bottom cover, they see the existing ha…
- A technician is troubleshooting a laptop that will not charge. The battery is removable, and the power adapter works on…
- A customer brings in a smartphone with a broken charging port. They want the port replaced. During disassembly, the tech…
Last reviewed: Jun 18, 2026
This 220-1201 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the 220-1201 exam.
Question Discussion
Share a tip, memory trick, or ask about the reasoning behind this question. Do not post real exam questions, leaked content, braindumps, or copyrighted exam material. Comments are moderated and may be removed without notice.
Sign in to join the discussion.