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220-1201 Practice Question: A technician is deploying 50 company-owned…
A technician is deploying 50 company-owned Android tablets for field workers. The tablets must only run a single custom business app and prevent users from accessing any other apps or settings. Which configuration method should the technician use?
⚠ Common exam trap
The 220-1201 exam often tests the misconception that simply removing the Play Store or performing a factory reset is sufficient for locking down a device, when in reality only MDM-enforced kiosk mode provides the necessary system-level restrictions to prevent user access to other apps and settings.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Use a Mobile Device Management (MDM) solution to configure kiosk mode.
A Mobile Device Management (MDM) solution with kiosk mode is the correct approach because it locks the device to a single app, disables access to system settings, and prevents users from launching other applications. MDM enforces this via device policy controllers (DPC) and Android's lock task mode, which cannot be bypassed by the user. This meets the requirement of deploying 50 tablets with a single custom business app and no access to other apps or settings.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Enable 'Developer options' and set the app as the default launcher.
Why it's wrong here
Enabling 'Developer options' and setting a default launcher is a temporary configuration primarily intended for application development and testing, not for secure, persistent device lockdown in an enterprise environment. Users can easily navigate away from the default launcher or disable developer settings, compromising the intended single-app experience. This method lacks the robust security and centralized management capabilities required for deploying 50 company-owned devices.
- ✓
Use a Mobile Device Management (MDM) solution to configure kiosk mode.
Why this is correct
Utilizing a Mobile Device Management (MDM) solution is the most effective and secure approach for configuring kiosk mode across 50 company-owned Android tablets. MDM platforms allow administrators to remotely enforce strict policies, locking devices to a single application and restricting access to system settings, notifications, and other unauthorized functions. This ensures a consistent, secure, and centrally manageable user experience, preventing misuse and maintaining device integrity.
- ✗
Perform a factory reset and install only the custom app.
Why it's wrong here
Performing a factory reset on the tablets and then installing only the custom app is an insufficient method for achieving a secure kiosk mode. While a factory reset returns the device to its original state, it does not prevent users from subsequently installing other applications, accessing web browsers, or modifying system settings. This approach offers no persistent control or lockdown capabilities, making it unsuitable for a managed deployment of 50 devices.
- ✗
Remove the Google Play Store app from the device.
Why it's wrong here
Simply removing the Google Play Store app from the devices does not provide a comprehensive or secure lockdown for kiosk mode. Users could still sideload applications from unknown sources via a web browser, access pre-installed system apps, or modify device settings that are not dependent on the Play Store. This method leaves significant security vulnerabilities and does not enforce the single-app environment required for a true kiosk deployment.
Go deeper
Related to this question
Learn chapter
Mobile Device Types and Features
Key term
Mobile device management
Mobile device management (MDM) is a security solution that allows IT administrators to enroll, configure, monitor, and enforce policies on smartphones, tablets, and other mobile devices used in an organization.
Key term
Android
Android is an open-source operating system used primarily on mobile devices like smartphones and tablets, developed by Google.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This 220-1201 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the 220-1201 exam.