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220-1201 Practice Question: Deploying 50 tablets for a school and need to…
You are deploying 50 tablets for a school and need to secure them in kiosk mode so students can only access a specific learning app. Which hardware servicing step is essential before configuring the software?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Charge each tablet to at least 50% and apply all system updates.
This question tests understanding of device preparation for deployment. Before any software configuration, you must ensure the device has a full charge and is updated to avoid interruptions. Kiosk mode is set via software after the device is ready.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Install a screen protector on each tablet.
Why it's wrong here
Installing screen protectors is a physical protection measure for the device's display, aimed at preventing scratches or damage during use in a high-traffic environment like a school. While beneficial for device longevity and reducing repair costs, it is not a prerequisite or a step directly involved in the technical configuration or deployment of kiosk mode software. The operational readiness for software setup does not depend on this accessory.
- ✓
Charge each tablet to at least 50% and apply all system updates.
Why this is correct
Ensuring each tablet is charged to at least 50% mitigates the risk of power loss during critical configuration steps, such as applying settings, installing applications, or performing system updates, which could lead to data corruption or an incomplete setup. Simultaneously, applying all system updates before deployment guarantees that the devices are running the latest, most stable, and secure version of the operating system. This proactive approach prevents potential compatibility issues, security vulnerabilities, or unexpected bugs that could disrupt kiosk mode functionality or require post-deployment troubleshooting.
- ✗
Remove the SIM card from each tablet.
Why it's wrong here
Removing SIM cards is typically done to prevent cellular data usage, restrict network access to Wi-Fi only, or manage carrier costs. However, kiosk mode primarily focuses on locking down the device's user interface and application access, not its network connectivity method. Kiosk mode can be configured and function perfectly well whether a SIM card is present or not, as long as an appropriate network connection (Wi-Fi or cellular) is available for initial setup, application downloads, and ongoing management. Therefore, it's not a required step for kiosk mode deployment itself.
- ✗
Replace the stock ROM with a custom firmware.
Why it's wrong here
Replacing the stock ROM with custom firmware, often referred to as flashing a custom ROM, is a highly technical and risky procedure that voids the manufacturer's warranty and can potentially brick the device if not executed perfectly. For enterprise deployments like a school, this practice introduces significant support challenges, creates potential security vulnerabilities due to unverified software, and complicates future operating system updates. Kiosk mode functionality is typically achieved using built-in operating system features or Mobile Device Management (MDM) solutions, making custom firmware entirely unnecessary and counterproductive for a stable, manageable deployment.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This 220-1201 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the 220-1201 exam.