The answer is enabling the device’s passcode and Touch ID/Face ID, because this step is the prerequisite for both iPhone corporate email encryption and remote wipe. Without a passcode, iOS cannot enable hardware-based data encryption, and mobile device management (MDM) policies—including remote wipe—cannot be enforced. On the CompTIA A+ Core 1 220-1201 exam, this concept tests your understanding of iOS enterprise features and the chain of dependencies: passcode unlocks encryption, which then allows MDM to manage security. A common trap is choosing an MDM server configuration alone, but the exam emphasizes that encryption must be active first. Remember the memory tip: “No passcode, no protection—encryption and remote wipe both need that key.”
220-1201 Mobile Device Application Support Practice Question
This 220-1201 practice question tests your understanding of mobile device application support. This is a configuration task: choose the command set that satisfies every stated requirement. Small differences — like 'secret' vs 'password' or 'transport input ssh' vs 'all' — change whether the answer is correct. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A technician is configuring a corporate iPhone for a new executive. The user needs to access company email, calendar, and contacts, but the company requires that all data be encrypted and the device be remotely wipeable. Which configuration step is essential?
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Enable the device's passcode and Touch ID/Face ID.
This question tests knowledge of iOS enterprise features. Enabling a passcode and using MDM are both needed, but the passcode is the prerequisite for encryption and remote wipe. The other options are not directly related to encryption or remote management.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
✗
Install a third-party antivirus app.
Why it's wrong here
Incorrect. Antivirus apps are not necessary for iOS encryption or remote wipe.
✓
Enable the device's passcode and Touch ID/Face ID.
Why this is correct
Correct. A passcode is required to enable hardware encryption and to allow remote wipe via MDM.
Related concept
Read the scenario before looking for a memorised answer.
✗
Disable iCloud backup for the device.
Why it's wrong here
Incorrect. Disabling iCloud backup does not affect encryption or remote wipe capabilities.
✗
Set up a VPN connection for all traffic.
Why it's wrong here
Incorrect. VPN encrypts data in transit, not the device itself, and does not enable remote wipe.
Common exam traps
Common exam trap: answer the scenario, not the keyword
Many certification questions include familiar terms but test a specific constraint. Read the exact wording before choosing an answer that is generally true but wrong for this case.
Detailed technical explanation
How to think about this question
This question should be treated as a scenario, not a definition check. Identify the problem, the constraint and the best action. Then compare each option against those facts.
KKey Concepts to Remember
Read the scenario before looking for a memorised answer.
Find the constraint that changes the correct option.
Eliminate answers that are true in general but not in this case.
Use explanations to understand the rule behind the answer.
TExam Day Tips
→Underline the problem statement mentally.
→Watch for words such as best, first, most likely and least administrative effort.
→Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A practitioner preparing for the 220-1201 exam encounters this exact type of scenario on the job. The correct answer here is not the most general option — it is the best answer for the specific constraint described. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Real exam questions reward reading the full scenario before eliminating options, because the constraint defines which answer fits.
Related glossary terms
Concepts from this question explained
These glossary pages explain the core terms tested in this 220-1201 question in full detail.
Identify which 220-1201 exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
Mobile Device Application Support — This question tests Mobile Device Application Support — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: Enable the device's passcode and Touch ID/Face ID. — This question tests knowledge of iOS enterprise features. Enabling a passcode and using MDM are both needed, but the passcode is the prerequisite for encryption and remote wipe. The other options are not directly related to encryption or remote management.
What should I do if I get this 220-1201 question wrong?
Identify which 220-1201 exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
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Question Discussion
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