The answer is that the rotation lock is enabled in the Control Center. This is the most likely cause because an iOS update can sometimes reset or alter system-level settings, including the orientation lock toggle found in the Control Center, which overrides any app-specific rotation settings. On the CompTIA A+ Core 1 220-1201 exam, this question tests your understanding of iOS configuration and common user-reported issues after updates; a frequent trap is assuming the lock is off simply because it appears disabled within an app, when the system-wide Control Center toggle remains active. To remember this, think of the Control Center as the "master switch" for rotation—no matter what an app shows, if that master switch is flipped, the screen stays locked.
220-1201 Mobile Device Application Support Practice Question
This 220-1201 practice question tests your understanding of mobile device application support. The scenario asks you to isolate a root cause — eliminate options that address a different problem before choosing. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A user reports that their iPad will not rotate the screen when the device is turned sideways, even though rotation lock is off. The issue started after a recent iOS update. What is the most likely cause?
Clue words in this question
Noticing these words before you look at the options changes how you read each choice.
Clue: "most likely"
Why it matters: Probability qualifier — the question wants the most probable cause or outcome, not a guaranteed one. Eliminate low-probability options.
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The rotation lock is enabled in the Control Center.
This question tests knowledge of iOS settings and app-specific behavior. The most common cause after an update is that the setting for rotation lock is enabled at the system level (Control Center), not just in the app. The other options are less likely given the timing.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
✗
The accelerometer sensor is damaged.
Why it's wrong here
Incorrect. A damaged sensor would cause issues in all apps, not just after an update.
✗
The app being used does not support landscape mode.
Why it's wrong here
Incorrect. The user says the screen won't rotate at all, not just in one app.
✓
The rotation lock is enabled in the Control Center.
Why this is correct
Correct. The rotation lock icon in Control Center overrides the app setting and is often toggled accidentally.
Clue confirmation
The clue word "most likely" in the question point toward this answer.
Related concept
Read the scenario before looking for a memorised answer.
✗
The iOS update corrupted the display driver.
Why it's wrong here
Incorrect. A corrupted display driver would cause visual artifacts, not just rotation failure.
Common exam traps
Common exam trap: answer the scenario, not the keyword
Many certification questions include familiar terms but test a specific constraint. Read the exact wording before choosing an answer that is generally true but wrong for this case.
Detailed technical explanation
How to think about this question
This question should be treated as a scenario, not a definition check. Identify the problem, the constraint and the best action. Then compare each option against those facts.
KKey Concepts to Remember
Read the scenario before looking for a memorised answer.
Find the constraint that changes the correct option.
Eliminate answers that are true in general but not in this case.
Use explanations to understand the rule behind the answer.
TExam Day Tips
→Underline the problem statement mentally.
→Watch for words such as best, first, most likely and least administrative effort.
→Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A practitioner preparing for the 220-1201 exam encounters this exact type of scenario on the job. The correct answer here is not the most general option — it is the best answer for the specific constraint described. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Real exam questions reward reading the full scenario before eliminating options, because the constraint defines which answer fits.
Related glossary terms
Concepts from this question explained
These glossary pages explain the core terms tested in this 220-1201 question in full detail.
Identify which 220-1201 exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
Mobile Device Application Support — This question tests Mobile Device Application Support — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: The rotation lock is enabled in the Control Center. — This question tests knowledge of iOS settings and app-specific behavior. The most common cause after an update is that the setting for rotation lock is enabled at the system level (Control Center), not just in the app. The other options are less likely given the timing.
What should I do if I get this 220-1201 question wrong?
Identify which 220-1201 exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
Are there clue words in this question I should notice?
Yes — watch for: "most likely". Probability qualifier — the question wants the most probable cause or outcome, not a guaranteed one. Eliminate low-probability options.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
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Question Discussion
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